I made an appointment on the app before arriving, and when I had difficulty finding the store - it is inside the Jackson Crossing mall - the person who spoke with me on the phone was friendly and gave me excellent directions. They sat me in a haircutting chair as soon as I walked in. Bailey did an excellent job on my haircut. She was personable, friendly, and professional. I liked the way she cut and styled my hair. She used MVRCK (pronounced "Maverick") dry paste, and I liked it so much that I took a photo so I can buy it the next time I need hair product. The only thing I did not appreciate was that the credit card machine gave me default tip options that exceeded 25%. This seemed odd to me, as I understand 25% to be the current standard. I had to take the time to click "Other" and then enter the amount I wanted to tip, which was annoying to me. I also worried that it made me look like a jerk, which of course was not my intention. My intention was to give a good tip for a job well done. Overall, my experience was very good. I recommend Bailey with no reservations. read more