I'm not in Texas any more; I'm in Nampa, Idaho. I've been with Sprint and then T Mobile for years. I've been a great customer for them and then when I started using my hotspot more things went south really fast. Keep in mind that my point wasn't whether I needed a bigger plan or not, my point is that customer service was non-existent on so many levels. Just a little about my husband and I experience with customer service. We're both English-speaking. He has tech school degrees and I have a college degree and I've run a successful biz for years. So we are both reasonably intelligent individuals that can communicate in person and on the phone. The whole fiasco with TMobile started when the internet for my biz wasn't working. My husband went to TMobile in Nampa over by Costco and they wouldn't even talk to him at the store. They told him to call in. The person that he called on the phone was ridiculous and English did not appear to be her first language. I have an email that can prove the ridiculous things she did with our plan. It also proves that we were told we should have a 100 mb plan even though the device said 10 mb. Later we were told we couldn't get 100 mb and that we could only get 50 mb. This was at the store. Omg! They had my husband standing in there for hours! No public bathroom and no place to sit. I had a lunch at 1 pm and it still wasn't done by 4pm. Something about getting it to connect. The bottom line is we were given so much misinformation. You know what they say about why it is bad to lie? Telling lies makes it difficult to remember what you said because it was a lie. They told us so many stories and it was their lies or lack of knowledge telling us stuff that I've lost track of it all. Here's the icing on the cake. The internet started to work after a rep by the name of Tayden (unsure of spelling) kept my husband in the store for hours, assuring us that he knew what he was doing. Anyways, the internet failed again this morning. My husband got on the phone with Jennifer, the Milwaukee store manager. Wow! she's a piece of work. A very arrogant self-entitled woman. Her specialty is talking over you when you try to say something or ask a question. When I said that my husband was at the store for hours, she interrupted and said, "I know, I was there". I had to shake my head and try to process that because she said it like it was a compliment or something that should assure me more about her abilities. We're turning our phones in later today or tomorrow. We went to the Victra Verizon in Nampa today and got our questions answered and speedy service. I didn't ask if they had a bathroom but they had tables with chairs for customers to sit down at and discuss their plans. Kudos Verizon. read more