This Taco Bell location has been open since late summer and this is the first visit I made. I went to their drive-thru during rush hour and when they were transitioning from breakfast to lunch. Initially, I wanted something from the breakfast menu, however, the cashier said they were out of breakfast items and I ordered something else. When I arrived at the drive-thru window, I was greeted with a smile by a female cashier, she thanked me for being patient and apologized about not having the breakfast item I wanted. The wait was not long I'd say only about 3-5 minutes, and I got my order.
I appreciate Taco Bell for placing importance in Customer Service. This female cashier surely had very good customer service skills. She was consistent from the time I arrived and ordered my food until the time my food was delivered to me. Taco Bell was also busy busy busy and no matter how stressed, felt rushed the time was, she made me feel important and acknowledged me.
"Please"
"Thank you"
"We appreciate your business." Surely does goes a long way. read more