When I realized I was spending more time on the phone with clients, than on the computer with web design projects--I knew it was time to delegate phone calls to someone else! First, I hired an assistant who gladly worked 40 hours a week, answering my phone calls. Then my assistant got sick, or forgot to plug in the phone, or got busy with something else, and couldn't answer the phone reliably. I spoke with my trusted clients, asking for tips and referrals. I was sent to Tel-Com, and that's when everything about my business changed! For a tenth of the cost of hiring a full-time assistant, my phone is now answered 24 hours a day, 7 days a week, 365 days a year. WOW. My phone calls are all forwarded, allowing me to focus on web design projects. I get an email whenever someone calls me. Tel-Com takes excellent notes; they are way better at jotting down phone numbers and messages than I am! Sometimes the notes are so descriptive, that my team can just handle the issue without even calling the customer back! Wow! That saves everyone a lot of time! I don't have to worry about scraps of paper with random notes written on them; all my calls are nicely catalogued in my email, and I can refer to phone calls from 2 years ago without a problem. Tel-Com was the key to my company tripling in production--and this happened within months of outsourcing incoming phone calls! I love having a gatekeeper! Thank you, Tel-Com! You're amazing! read more