purchased an Amazon returned iron today sealed tightly in tape. the line to open the boxes was crazy long and people, resellers, with carts full of stuff to be opened. not worth the wait. paid 12$ and when I got it home and opened the box I was shocked to find the iron broken and the plate burnt to a crisp. contacted the store and was told politely to pound sand. claimed he was one of the owners and nothing they could do. they don't allow you to open boxes and this is why. Pure crap they sold me for 12 bucks. wouldn't go back, and suggest you shop somewhere that sells decent product and knows how to treat customers. read more