I have had a terrible time working with Rheannon Hansen and The Cassandra Lance Group. They have lied to me multiple times and even when caught lying, they ignore it like they never did lie. I own The Little Handyman. We were contracted to perform repairs at 3 different units at Rheannon's property. These works were performed on August 11th. 2 of the 3 units paid 10 days later. 1 unit was not. Our system sends an automated payment reminder weekly. These were sent on 8/18, 8/25, 9/1, 9/8, 9/15, 9/22, 9/29, 10/6, 10/13, 10/20 and 10/27 An individual email was sent on both 9/10 and 9/26 inquiring about the payment. It wasn't until 10/28- 78 days later, that I was responded to. The email stated "The tenant states no one from your company ever went". Lower in the body of that email, Rheannon stated "They never went according to the tenant." Please see the attached emails here (all personal information of tenant is retracted) Knowing this was not true (and this is where the story gets really good)- I replied with screenshots of the GPS and a text message with the tenant showing we were, in fact there. Screenshots also attached in link above. And here is the best part- Once I confronted her with the GPS and Text message to the tenant, Rheannon didn't apologize for lying. In fact, she didn't even acknowledge it. Instead, she tried to say our work wasn't good. But hilariously, she attached a screenshot (see attached) of the tenant stating we did the work and were there. The date of that response? August 14th. Thereby self-confirming the lie of us "They never went according to the tenant" and "no one from your company ever went" from the first coorespondence on 10/28 I won't bore you with the details of the threats to leave my company a bad review if we didn't drop it (which she did, then deleted, then redid under an alias as not to have a rebuttal with her name attached since she's clearly in the wrong). Or the threat to countersue in the event we put a lien on the property for unpaid service (our only recourse). Bottom line- if you want a dishonest realtor who will never accept responsibility and who stiffs local businesses. This is your team to use. There are thousands of amazing realtors in DFW. Don't support one like this. read more