I had a very disappointing experience with this store. I would give it 0 stars if I could. I brought my laptop in to have the D key reattached. They told me it would be ready at 5:30 PM the same day. When I returned at 5:30 PM, they said it wasn't ready because they didn't have the glue they needed. They asked me to come back at 12:00 PM the following day and assured me it would definitely be ready. I rearranged my schedule to be there, but when I arrived at 12:40 PM, my laptop wasn't even in the store. The employee told me they had taken it somewhere else because they were afraid to open the keyboard at the shop. No one had called or texted me, even though they had my phone number. A simple phone call would have saved me an unnecessary trip. I was then told I would have to wait another two hours. I explained that I had many other things to do, but I ended up waiting anyway. Around 3:00 PM, someone else--not even the technician, but apparently a friend of his--finally brought my laptop to the Walmart parking lot. The lack of communication, professionalism, and respect for customers' time was unacceptable. They repeatedly failed to meet the times they promised and never bothered to let me know. If your repair is delayed, the least you can do is notify your customer. I will not be returning and cannot recommend this business. read more