A copy of the letter being sent to this stores manager.. I am writing to you today to share my experience of your Tires Plus location. On Saturday, February 8, 2025, I brought my car into your Tires Plus because I had slid into a curb that morning which caused my tires to have a hum and to make more noise when veering right. Something was wrong and I was fairly certain I had messed up my bearing. I also needed new tires and asked to have them installed. I explained this to Levi at your Tires Plus and my car was immediately taken into the garage without it being test driven. After an hour, Levi informed me that the new tire installation had taken care of the humming issues and there was nothing wrong with the bearings. I was skeptical but knew that my old tires were in pretty bad shape, so it was plausible. My car was taken from the garage and immediately parked. After driving my car for 5 minutes, I returned to your Tires Plus as the issue was very obviously not fixed. I asked Levi to take my car for a test drive and you get the car up to 40mph, he could not miss the issue. He returned after driving my car for a total of 3 minutes (from ignition on to ignition off). He told me that the humming I was hearing was just the new tires and the issue with turning slightly right was because of a bit of snow packed on the tire. I left again. I returned a 3rd time because there was a very obvious issue that he missed because he failed to actually test drive the car like I asked. At this point, it was later in the day and nobody was around to look at my car. I made an appointment for my FOURTH visit for 7am on Tuesday, February 11. 2025. When I arrived at 7:05am, I was told there would not be anyone to look at my car until at least 7:30am. For my appointment, I requested that someone take a test drive with me so I would be sure that the problem was noticed. Finally, at 8am, the female at the front counter (with tattoos and whom I'll call "Mary" even thought it is not her name) informed me that the tech, whom I've never had an interaction with, did not feel comfortable going on a test drive with me. Unbelievable. Mary said that he would take the car and test it. I specifically told her to have the tech get up to at least 40mph. The tech drove my car for 4 minutes (from ignition on to off) and brought my car into the garage. After 20 minutes, Mary started going over an inspection checklist talking about washer fluid. She then says that there is a "little bit of play" in the wheel bearing and would I like to schedule an appointment to get that installed. I asked her if the tech was sure that it was the problem, because I was told previously by Levi that it was NOT a problem, or was he just guessing because he had not taken the car for a test drive like I asked. She didn't know and I told her that I'm going to take my car somewhere else. I was then told that the vehicle inspection was $10. I refused to pay $10 for an " inspection" I did not ask for. This was an issue from a previous visit. After 15 minutes, they gave me my key. I immediately went to the Tires Plus on 42 in Burnsville. I explained the issues and the Master Technician took my car for a real test drive and into the shop. He came out and explained exactly how the bearing casing was bent, how it was causing the noises that I was hearing, and that my rim was also very slightly bent. In a roundabout way, without putting down another store, he made it clear that the issue was very obvious and should not have been missed. This is the service expected from a Tires Plus store. The part was ordered and my car was fixed in less time at the Savage store than I spent over 4 visits at yours. My experience at your Tires Plus did not meet even the very basics of service that the average person would and should expect. Having to make 4 trips to your store and still not having the issue addressed or even adequately looked into. Failure to inspect the rim, which was bent, during the installation of new tires, after stating that I had hit a curb and was having issues. Failure to inspect and notice a bent wheel bearing casing after specifically mentioning that it may be the reason for the issues. Tire pressures after leaving the store after a new tire installation were not acceptable (38, 37, 37, 34). Gaslighting as to the reason for the humming and noise when turning, saying it was snow packed in the tread. Attempting to charge me for a service that I had not requested and refusing to give me my keys for 15 minutes. Not providing me a receipt or estimate for services performed. Telling me that someone who had never met me was not comfortable driving in a car with me. read more