I obtained 2 quotes from this company to replace my A/C system because I was having a black mold issue around my vent registers throughout my home and I figured doing a complete system replacement would qualify me for the Federal Tax Credit so I would be saving some money. This company took me on a looong path of lies, deceit, incompetence, inexperience, stress, borderline lawsuit, and finally removal of the equipment. They installed a new Carrier system including UV light and new thermostat. We paid for top of the line all Carrier brand name equipment but they installed a Carrier Ev. coil, Carrier furnace, Rheem UV light, & Bryant thermostat. The compressor broke within 1 week and they had to repair it. When we'd called them to come out to repair it, no one answered their phone. I left several messages with no return call till the next day. We were forced to spend a night without A/C yet they advertise 24 hour service! Lies! After a month of consulting Carrier reps who informed us the owner of River City, Brigham Ragusa, had installed the wrong size furnace, he offered to replace the evaporator coil to fix the problem. During the 1st and 2nd installs, the duct cleaning crew were so irresponsible that I had to follow them around babysitting them, that is, when they WERE working. They stood around smoking cigarrettes outside & chatting. They forgot to seal all duct boots, caulk sheetrock creases in our return air closet, had wrong sized air vent covers b/c they didn't measure prior to install, had wrong sized return air vent grill & forgot the filter back at the warehouse, & allowed overspray of cleaner fluid they used to clean off mold to fall on expensive furniture and ruined a precious photo of mine that is irreplaceable. Installers put the new plenum on top of our doorbell wire so the doorbell kept buzzing so later a technician had to come back out to cut it, redirect it, the splice it back together, and they cracked/broke the plywood underneath our equipment in the attic. They didn't seal the equipment so the UV light was shining out from underneath the equipment, and unbelievably enough, the city inspector missed that as well after doing his "after job" inspection. The City Inspection office informed us A/C companies should pull a permit for a job prior to their installation, but River City never pulled it until several days AFTER they finished which is a violation. During the 2nd install, they installed an ADP brand ev. coil which again is lesser quality than the Carrier brand we paid for, put "scoops" in the wrong air vents, smeared caulk on our walls and doorknobs without cleaning it up, & broke our UV light but promised they'd be back the following week with replacement bulbs. We never saw these guys again till removal of the entire system later. The system fluctuated the humidity from a high 70% humidity down to 28% humidity, so badly that it caused me and my family health and breathing issues. I had no control over the fan on the system because it was so high-end, the furnace controlled that. We couldn't turn our fan on when we wanted to! After failed attempts with the owner to fix the A/C issues, we asked him to honor his Money Back Guarantee on his receipt & quotes but he refused to. Angry, frustrated, and unsatisfied, I filed a complaint with the Attorney General's office. Brigham Ragusa, the owner, lied to the Attorney General saying he'd sent out a Carrier rep to our home to inspect the issues. Carrier never came to our home. I filed a complaint w/the State Inspection office as well. After 9 months of legal arguing, the owner finally decided he would remove the faulty equipment, but during the removal, the installers slammed things around very loudly knocking pictures off our walls, and damaged our new attic tent when I informed them they'd installed it inside out. The installers smart mouthed me in my own home!! Will NEVER recommend this company to ANYONE! I will do my best to steer people away from them. They steal your $$$, lie, and give you havoc. Not worth your time or money. Try another company, don't go through what we had to endure! read more