Hands down best experience here. Came into the store and Jackson helped us. He is very knowledgeable and passionate about bike riding. He answered all my questions and was not pushy. Wasn't even mad that spending time with me that I didn't even purchase a bike. Some people usually get all huffy but he did not. I thought about the bike some more and I returned to purchase it. The bike I got is the FX 2 Disc Stagger Viper Red. It had to be ordered since they did not have any in stock in the store. They have this promotion going on that if you test ride any of their electric bikes you get a scratch off which, everyone is a winner. I received $20 off. This goes up until August. When my bike came in Tom assembled it and I was called to pick it up. When Tom put together a pamphlet of biking trails and service tune up. Went over everything and said any questions to contact him. I tested it in the store and Jackson once again answered all my questions and went over all the gear shifts. When picking up my bike I met John. John was great! He too is another passionate guy about bike riding. He was super nice and helpful. What I love about this place and these people are they are not pushy and try to upsell you with all their things. John simply asked are you looking for any accessories? My bike unfortunately did not come with a kick stand so I did purchase one along with a rear bike rack and they were happy to put it on my bike. I also got a water bottle and helmet. John is all for safety. He patiently went over all the helmets and the differences between them. I am not someone who really wears a helmet but I guess it can't hurt and told him I would wear one. The trek team over in Plainview is great one. All super knowledgeable and patient. This was such a great experience and I'll be sure to recommend them to everyone. Thanks Jackson, John and Tom! read more