Beyond disappointed and shocked! Chose them over 4 other contractors to prep a slab on grade for new flooring. Randy, the owner of the company never showed up to the house for the estimate, he sent out his floor "expert" to assess the work and put a price on it. They worked on the slab for one day, then bailed on us, didn't finish the job. I asked for a max tolerance of 3/16" over 10ft (or 1/8" over 6ft) as my flooring manufacturer requires. Randy acted like I was being unreasonable in asking such thing, although his guys agreed upon these requirements before starting the job. This is a standard requirement for most flooring companies. I didn't make up this tolerance. They smeared all over some Planipatch mixed with Bostik webcrete, without even using a primer - lying about the amount of Bostik vs Planipatch used. They didn't even bring a level to the job (??). How are you supposed to flatten a surface without checking it with a straight edge? I gave them my level and a taper gage that they never even used. Told me at the end of the day that it was flat. I checked with the level and they left me with 5/8" gaps around. They were supposed to come back the next day and finish the job (grind high spots, fill in low spots) to bring it within the flooring tolerance. But at the end of the day, Randy said that they're not the right guys to do this, they won't be coming back to fix their mess and that I should look somewhere else for someone who's more prepared for this "unreasonable" requirement of mine. If you need your floor prepped or any flooring services, this is not the right company. I'm not trying to hurt anyone's business, I even feel bad posting this review, but this is not fair to us or other families in our situation. read more