Where to even begin?! From the moment we walked in the door to get more information the customer service was amazing! Upon going in we were given a lot of information so we knew what to expect if we decided to hire them to train our dogs along with a brochure that included info and a phone number for Bear. Hubby and I went home and thought about how it would be an advantage to train our dog. The next morning we called Bear and had such an informative conversation and we knew this was the place to take our pup. They were able to get him in 2 days later for the day training (we chose to send him from 8a.m-5p.m). The first day we were scared of how our doberman would handle being with strangers. Anxiously we went inside and he was very stand off-ish and the girls where not even intimidated. They knew underneath the growls and stares was an awesome dog we as his family see daily. It was so incredible to see his demeanor change once we handed him over. All day hubby and I were waiting for them to call and say "your dog is impossible" yet it never came. We arrived right about 5p.m to get him and they said "you're dog is an Angel" my jaw dropped.... whoooo my dog? an Angel? I think this is a replacement dog then. Nope it really was my Dobbie. The following day we went back and he went face to face with the guy who would eventually get this 105lb Dobbie to be the most well behaved puppy. Jamie and him didn't hit it off by any means at first. Yet again Jamie showed no fear as he to knew Loki was just a big baby just like we and the girls saw! Fast forward 3 weeks after training and we as his parents see the change everywhere! Dog training isn't JUST FOR THE DOG! It is a family training. They teach the dog the tools to do the commands requested but it is ultimately up to YOU to implement them. My best advice for anyone looking to train their dog is ASK QUESTIONS! The team at ultimutt is sooooo passionate and knowledgeable. I love the fact that we are able to get continued education on saturdays incase Loki or US HUMANS forget how to work a command. read more