I absolutely hate dealing with One Stop. Unless you arrive super early, there's always an extremely long wait. We're not morning people, so we always have a long wait. Sometimes we get a person who is really nice and helpful. Other times, we get a person who rushes us and makes us feel like we're inconveniencing them. It sucks when we get "that" person because we usually forget a question (or few) because we're rushed, and then we have to come back again. Sigh. They call you to the desk and they will discuss your private business with you in front of everyone in the waiting area. Know that when you are finally called to the desk, you can always request to go to a private room in the back with the person. But they are not going to offer this, you have to request it. We always do. My husband's financial aid, etc. is no one else's business. Make sure to use the computer to sign in the second you walk in the door. That's the only way they know you are here. As for calling One Stop, you do have that option, but be prepared to be on hold for as long as an hour sometimes to speak with someone. Also, there are certain things they can't discuss over the phone (like financial aid). Basically, they can only answer general questions over the phone. They do have a copy machine in the waiting area. But it's not as simple as just putting coins in it for a copy. There's a machine next to the copy machine that dispenses plastic cards with money. You have to purchase a card and use the card to make the copies. The copies are .09 cents each once the card is purchased. It's best to come in with your copies already made (like your W2s, etc.). There's a good amount of seating in the waiting area; although, I can't say the seats are very comfortable. One Stop is located in Hicks Hall off of Kernan Blvd. It's one of the newer buildings on campus and it's very nice. Keep in mind that even though it's located on Kernan, the mailing address is still 1 UNF Blvd. The physical address is even listed as 1 UNF Blvd. They do not have a Kernan Blvd address. Good luck with One Stop. Bring your patience. Bring a book. Bring homework. And I hope you get one of the nice, helpful people! read more