I am writing to express my deep dissatisfaction with the recent changes and ongoing poor customer service at this post office. This location is conveniently situated near several businesses where we regularly drop off packages. In the past, there were rolling baskets available, which made it much easier to transport large numbers of parcels. However, those have been removed and replaced with stationary baskets that are not user-friendly. While the newly added signage categorizing package types may help employees, it has significantly increased the workload and inconvenience for customers like myself. More concerning, however, is the unacceptable behavior of the staff. During my most recent visit, I was treated rudely and disrespectfully by a staff member--a woman who, instead of offering assistance, chose to yell at me for placing too many boxes in a basket that was already overflowing. It was clear that this basket had not been attended to for quite some time, which was not my responsibility. This type of unprofessional conduct is unacceptable in any workplace, especially in a public service setting. As a frequent customer, I am extremely disappointed. The lack of basic courtesy and support, along with the impractical facility changes, makes this post office increasingly difficult to work with. I urge management to address both the facility design and staff behavior immediately. read more