My experience with Verizon was to call about an apple product I was seeking assistance with, I was told by a barely English speaking employee that "we don't fix things. I asked where I could get the warranty applicable repair service And was told they had no number to refer me to, so I should call around and find someone. When I asked to speak to the manager I was placed on terminal hold. This happened 2x in succession. I feel this business well represents a commitment to customer non satisfaction. If you wish to sell a crappy set of earphones for 150.00 you certainly should be able to direct the client to warranty repair. If one manages such a place, one should care enough to please every idiot dumb enough to buy such a product. I was really hoping to rate them well... that their fine service made it worth the cost of the product. The experience left me saddened by it. read more