[The new East Puainako St. store] The employees who work here don't know their ass from a hole in the ground. From the general manager to the floor staff (mostly men), it's incompetence all the way. We came in to buy a mobile wifi device for our upcoming travels to the mainland and Ricky told us he has to order it from Oahu and he'll take care of it and call us when it's here. It'll be here by Wednesday the following week. Fair enough. No problem. Wednesday rolls around. No calls, no text. We call and call both Wednesday and Thursday. Still no answer. He had given us his business card so we can text/call him. We did. No response to the text and no answer to calls. We went to the store on Friday to find out if they had gotten the device. No one knows what's going on. Spoke to 3-4 different people who had to go investigate what had happened. Meanwhile, one of the staff looked through every single cupboard in the store to make sure there was not one just laying around. Finally after about 30 minutes, the general manager (according to his name tag) came to inform us that while the unit did come in, it was sold to someone else between the time of its arrival and our visit on Friday. We were also told the device is unlocked and GSM compatible for global travel. We found out later this is completely incorrect. This is a locked device and CDMA just like the rest of Verizon. Whoop there it is. Bizarre place and people not interested in sales or finding a solution to make it up to the customer when they messed up the situation in the first place. The irony of it all is this isn't the first time they've messed up an incoming order for us. Good luck in your dealings with them. The store is good looking but it's pretty much just lipstick on a pig. I will do my best to avoid coming into this twilight zone and just order things from their website for as long as I can. Your business is only as successful as the quality of the employees you have (or don't). read more