Well, thanks to Michelle she gets 5 stars, store 3 (that's generous) as we were going to walk out due to a bad first impression! My husband needed to get glasses and so we came in yesterday around 2:30 PM. There was a man sitting at his desk (literally right when you walk in) bent down rubbing his leg and looked like he was in absolute agony! My husband told him what he was looking for and this man made no effort to communicate or attempt to help us as again he really looked like he was struggling & should have not been in any shape to come to work. As we were looking around there was just one other staff member at her desk (Michelle) already helping another customer. We browsed at frames and I told my husband I was extremely uncomfortable with this man as by this point he was literally laying his head down on the table (see video). It was a shame and sad, but also unprofessional and very concerning! There were a few employees in the back office area so I approached them with our concerns & they said they had gotten numerous complaints already? What? Why didn't he get sent home and how many customers walked out?! We asked if someone else could assist us and Michelle was just finishing up, so she was able to get everything we needed and her customer service was excellent! She saved the day for this review! Michelle was knowledgeable, patient, friendly and kind. She helped get my husband exactly what he needed and gave additional advice for his eyewear. To the management staff. You should not have an employee come in, work, be at his desk in misery! This isn't a good look for your business, how can you even have someone come in to work that can't even function? Advise- this man should get the help he needs and return when he is healthy or go on disability pay until he is stable enough to come back to work. read more