They only do estimates over the phone so expect to pay 2-4x more than the quote. It's also not 2 electricians that come like I was told, it's one electrician and an apprentice who admitted to us that he was brand new and didn't know anything. So really you're paying $185 an hour for one electrician and an assistant. Big difference. They'll get you in with their seemingly low price. The owner told me it would take an hour. I understand it taking maybe 2 hours, but 4 hours for 2 outlets is unacceptable. This company just has no idea how to manage customer expectations. I specifically told them that the basement was unfinished for adding the wiring to the new outlet but when the electrician arrived he said he didn't have the right tool to do that. So he wasted time trying another route through the studs but found ducting that he could have seen if he had checked out the basement beforehand. Yes, it was visible from the basement but he didn't even bother to look before starting so he cut unnecessary holes in our wall and wasted a ton of time. There was no foresight or planning with this company. He ended up having to run to Home Depot to get the tool and go through the basement like I originally told them. Then the owner threatened to charge me for the tool when I called to discuss the invoice and the wasted time, and he also tried to guilt trip me about wanting the electrician"s" to work for free. You'd think you could trust a professional to know what they're doing but with this company you have to fully determine and plan everything ahead of time because they won't. I should have heeded the warning of another reviewer that the owner is argumentative but I gave him the benefit of the doubt. Lastly, they also left insulation on the basement floor without putting it back and the cleanup was sub-par. Still had to sweep and mop after they left. I will say the guys that came to do the work were friendly and the actual electrician seemed knowledgeable. That's about it. Update after owner's comment: He is putting words in my mouth. He never offered to come out, just immediately gave me the quote of one hour when I explained what I needed. I never said it was a few inches, I told him it was a 90 degree turn on the wall a couple feet over. There was ducting--see attached pictures. It is visible from the basement. I wish I had inspected that sooner but of course I trusted the technician to know what to look for and make the appropriate action plan. Once again, I did not ask for free work but wanted an adjustment for the wasted time and all he offered was $50. To reiterate, 2 outlets were more than $800 which is over 4x more than I was quoted even after his discount. It's hard to talk to him on the phone though because he just kept putting words in my mouth and guilt tripping me (as you can see from his response as well). I never specified an amount, I just simply asked if he could work with me on the invoice since so much time had been wasted that they could have easily avoided had they checked out the basement like I told them. He also never gave a quote on material so that extra on the invoice was a surprise as well. When they ran into the issues, they said they were going to get it all taken care of so what did he expect me to do? Ask them leave with the place a mess and the wall left gaping open and nothing actually accomplished? My problem is that they could have so easily inspected the basement, realized their plan wouldn't have worked and done it correctly from the beginning. I was only asking a reduction for the wasted time. And if they had a vacuum to clean, they certainly didn't use it. Let his response be an indicator of how he conducts his business. He's twisting the story, putting words in my mouth, belittling me and astonishingly sent a personal message antagonizing me. read more