I took delivery of a custom built 18 foot WeeRoll Silver Star that I was told had been custom ordered by someone else that had then canceled the order. I have read the other reviews on this site and I didn't have the same bad experience with Tom at all. In fact, my experience was extremely pleasant from start to finish. Now, to be fair, I didn't do the ordering and was able to snag an already completed trailer, which I paid for in full prior to picking up, so I can't speak to the experience others are having. I will say however, that both Tom and his office manager Tara were both very responsive anytime I had questions or concerns and the crew that were getting my unit ready for delivery were going over it with a fine toothed comb. I am very happy with this whole experience. I would definitely buy from Tom again and recommend them to anybody looking for a fantastic product. read more