My house used to feel "chilling" cold even when the heat was set at 72. Now at 66, it feels warm. This was the best investment I've ever made. It has been an absolute pleasure working with Chris on this very important investment. My windows were 25-year-old vinyl double-pane and double-hung. They were absolutely horrible and I had to put up thin plastic films over the windows to prevent cold draft coming in. I set out on a journey to get my 17 windows replaced. I have gotten quotes from 10 different contractors and the quote from Window Master was the best by far. I had quotes from $500-$1200 per window. Due to the # of windows I was installing, Chris quoted $330 per window installed. I did all the research on my own and know what kind of windows are good and I know I wanted something with U-factor of less than 0.3. I was intrigued by Chris' CraigsList posting for triple-pane windows offering much better energy efficiency at a reasonable price; his windows has a U-Factor of 0.21. They are Alside Mezzo triple-pane double-hung windows. Communication with Chris was a breeze. I called on Monday and asked him to come out and give me a quote. He said he'll on Friday to schedule a quote. He called on Friday and scheduled me on Sunday (I wasn't available on Saturday). Chris came on a cold Sunday morning. He brought the demo window and briefly went over the window features. He was knowledgeable, fair, polite, courteous, and did not try any aggressive sales tactics. I had a few concerns about my current windows and he answered them. When I asked whether or not I should replace my only 2-year-old-window, he suggested against replacing it because it's in good working order, despite the fact that window is inferior to his triple-pane offerings. He measured the windows and then left for his other appointments. At the end of the week (this was 2 weeks before Christmas), I reached out to Chris and informed him I would like to proceed to get the windows with his company. He sent out a contract a day later. I printed it out, signed and sent it back to him via Email. Due to the amount of windows I was replacing, Chris offered 2-tempered glass windows and 3 bottom-frosted windows free of charge. Other companies wanted $400 just for those features. About 2-3 weeks later, I reached out to Chris to get an update on the windows. He informed me it'll take 1-2 extra weeks for the windows to be delivered from the manufacture. One week later on a Sunday, Chris texted me to let me know the windows have finally all arrived and whether I was available the next day to get them installed. I was out of town and will be back on Sunday (7 days later). He said he'll reach out later in the week to schedule something to get the windows installed. On Friday, he reached out again and we scheduled the upcoming Monday (MLK day) for the installation. Monday morning at 8AM, his 2-man crew finally arrived with a truck full of windows. The two men did a great job removing my old windows and installing the new windows. They also insulated window pockets as needed. Once they were done, they caulked the windows trims. The windows were just the right size so their fit was snug and air tight. Chris did a great job measuring the window sizes and his crew did an excellent job installing the windows. They replaced all 17 windows in 1 day and were done by 6PM. I was so happy with their work, I tipped each person $20. My house used to feel "chilling" cold even when the heat was set at 72. Now at 66, it feels warm. This was the best investment I've ever made. It was the right choice to work with Chris and his company. I've started referring him to my friends and co-workers already. read more