Avoid Xfinity at ALL Costs--They're Holding My Paid-Off Phone Hostage! If you're considering Xfinity for any reason, STOP and RUN in the other direction! This company is an absolute disaster, and I want everyone to know how they treat their customers. Here's my story: Over a year ago, I paid my phone IN FULL. Let me repeat that--MY PHONE IS PAID OFF. Yet, they still have my phone locked, preventing me from using it with another carrier. Their reasoning? They claim I owe a random $48 "fee." First off, I haven't been with Xfinity for over a YEAR. Why am I suddenly being told I have to pay $48 to get my phone unlocked? This fee wasn't mentioned when I paid off the phone, and I've received ZERO communication about it in the time since I left them. Now, they're essentially holding my phone hostage unless I pay them more money. Let's call this what it is: a SCAM. Xfinity doesn't care about their customers; they just want to nickel-and-dime you even after you've left their service. I've spent hours trying to resolve this issue, only to be bounced around by incompetent customer service reps who offer no real solutions. Their policies are shady, and their treatment of former customers is appalling. If you're thinking about switching to Xfinity for any service--DON'T. They will gladly take your money, give you subpar service, and then make it impossible for you to leave. This experience has been beyond frustrating, and I wouldn't recommend Xfinity to my worst enemy. Save yourself the headache and find a company that values its customers and operates with integrity. Xfinity is nothing but a greedy, unethical corporation that will do whatever it takes to squeeze more money out of you--even when you've done everything right. read more