Updated review...fast forward to Saturday because the company refused to deliver due to "inclement weather".
I spoke with a person from Atlanta about the main issues from Wednesdays delivery and was assured the rescheduled delivery on Saturday would not have any issues.
Get a phone call as they arrive...not 30 minutes before as THE PROTOCOL FROM THEIR EMAIL TO ME. They didn't ring the doorbell. I had to go out to the truck as it appeared as he was about to leave.
I asked why I didn't get a phone call and he said they don't do that. Wait, what?!?
As I show him where the treadmill is going I explain the previous issues of communication. No response.
They bring in the treadmill. They do not wipe their feet from the outside snow or protect my flooring in anyway...then drag it down my stairs.
Incredibly frustrated by this entire experience with RXO. What an absolute joke. Peleton...do better when picking a company to deliver your product. I'd rather pay a shipping fee than deal with this unnecessary fiasco.
More issues...post delivery we now have damage to our floor, carpet and walls. I'm beyond pissed and have posted pictures. This is absolutely unacceptable. read more