Dear Zeeks Pizza Management, I am writing to express my disappointment regarding our team's experience at your restaurant today. Two days before our visit, I spoke with two members of your staff to reserve seating for our soccer team of 20 players to watch the Spain vs. France World Cup semifinal together. At no point was the reservation made for parents. The reservation was specifically for the players. We were told it was okay for parents to sit wherever. When we arrived, your staff insisted that any parent who entered the restaurant and was associated with our team needed to be included with our reservation rather than simply allowing those adults to sit separately at the bar and along the side. Because of that, we were told our reservation could not be honored as planned. Additionally, when we suggested that families could simply sit separately, we were told that if we did so, service would be refused to our group. What was most frustrating is that there was never any request for Zeeks to accommodate parents as part of the reservation. They were perfectly happy sitting elsewhere. Instead, management chose to apply a policy that prevented 20 athletes from having the experience we had intentionally planned for them. I understand your policy regarding parties of 32, max. However, that policy was irrelevant in this situation. We reserved seating for 20 people, and we arrived with exactly 20 players. We fulfilled every part of the reservation we made. Rather than working with us to find a reasonable solution, management appeared completely comfortable with our entire group leaving. As a result, 20 players lost the opportunity to watch one of the biggest matches in the world together. I've attached photos taken as we were leaving. They clearly show that the restaurant was largely empty after our group departed. In fact, only one customer remained. Seeing those photos makes it even harder to understand why there was no flexibility to accommodate the reservation we had confirmed. As the organizer, I also know the value of taking care of businesses that take care of our teams. Our families were prepared to purchase meals, drinks, and tip generously for great service. Unfortunately, because our reservation was not honored, Zeeks lost the business of our entire group. This email/post isn't about asking for compensation. It's about encouraging your management team to reconsider how team reservations are handled. Youth sports teams invest time into planning experiences like these, and we simply expected the reservation we made to be honored. I hope you will review this situation internally so future teams don't have the same experience. read more