Rocks found in Zehrs in-house made pasta. I feel that the public at large has the right to know about this rather serious food contamination issue and the total lack of care and action on the part of both Zehrs and Loblaw Companies Limited. I had purchased a tray of penne alfredo with chicken, made in-house at Zehrs #560 in the Laurentian Shopping Center 750 Ottawa St S. in Kitchener Ontario on June 6, only to find rocks and sand throughout the entire dish. After reporting it to Zehrs and getting no reply within 24 hours I called customer service and was told that someone would call me. They responded by e-mail saying that they will investigate and as "goodwill" deposited 15K PC Optimum points ($15 value) into my account. I should note that they never even asked if I had an account, and the account that they allegedly deposited to has had an error for years and simply doesn't work. Nobody ever followed up to investigate. E-mailing them back to inform them that the value of my money back plus less than $2 was not really goodwill and that the account doesn't even work, well, they didn't respond. The account still doesn't work. So I let the public relations department at Loblaw Companies know... after 4 full business days they didn't respond either. I might add that reporting the issue to Region of Waterloo Public Health effectively went nowhere as well. They filed a report with the CFIA, despite being informed that it had been already by myself. CFIA's recommendation was to report it to Region of Waterloo Public Health as it was outside of their jurisdiction, sending me in a circle. In short, if you get rocks and sand in your in-house made food from Zehrs, don't expect to get any meaningful response. Don't expect them to take the matter of contaminated food seriously. How did rocks get into the food in the first place? Don't even expect to get your money back, as a goodwill refund of money back plus less than $2 may actually just go into an abyss. They may not even care if anyone suffered any injuries nor take any action at all to remedy the situation. So I'm left with a frozen sample of the product for review, 3 weeks of frustration and hours lost to communications with nothing to show but a complete loss of trust in the brands and representatives of Zehrs and Loblaw Companies. All that I'm seeking out of this is to be recognized, acknowledged and made whole, to simply be heard. So much for their Core Values of Care, Ownership, Respect and Excellence. Perhaps this could be a catalyzing event to enact a change in their handling of such situations. One could only hope. Sincerely, Disheartened Customer read more