I wanted to make sure that I got this review in before I got distracted to other things. I am soon making an interstate move out of Scottsdale and I've needed to "lighten the load" a bit as is said. I was in contact today with 1-800-GOT-JUNK and a same-day appointment was made for me. Two team members arrived with their truck and they assessed what I had to donate/remove. I cannot say enough about how good these team members are. They were incredibly polite and caring, and they gave me all the details for what I had to remove, along with pricing. Then they went to work and were efficient, careful, and worked quickly. If anyone has similar needs, I definitely recommend contacting 1-800-GOT-JUNK. It's a great team with very competitive pricing and the work is all done by the team. read more

Nate and Damon were absolutely outstanding and amazing, friendly, professional, and arrived timely! I have always used 800 GOT JUNK in CO, CA, and now in AZ and no company can be beat! The service is timely and respectful and I was able to book same day each time! Very happy with the price and the dirty rug is gone and I can continue my Spring Cleaning now! read more

Nice guys. Took a full bedroom set and glass table top. No charity wanted to way more than this company to haul away. Good will, St Vincent dupaul. We are happy. The service. Response time(same day). Excellent. And on time money well spent read more

Myles really did his thing! This is the type of people you wanna call when you have no one else to call. Same day service, you call them and they give you an estimate. Based off of how much stuff you have and how much will fit on the truck, not based off of time, which makes things a lot easier because if it gets really hot in Arizona, people could take as much time as they want and charge us up the butt, but they don't do that with one 800 junk read more

Super quick service! We schedule with a different move out company originally but they cancelled on us and 1-800 junk responded to our move out request within the day and got us moved out. Service was super quick and efficient. Workers were incredibly nice and helpful as well, if I needed to move out again I would use them 100% read more

We called them to remove a single couch. The website says single item pricing, $99. They get here, suddenly there's surcharges and extra fees for the fact that we're on the third floor (none of that is on the website either) and some weird pricing system based on truck size that isn't supposed to be a thing for single item pickups, and suddenly it's $400 FOR A COUCH. Do not use this company. The drivers were great though. Not their fault. read more

1-800-GOT-JUNK? - Junk Removal & Hauling Near Me - Tempe, Arizona

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Quick, efficient, fast! Love this place! The service was quick and fast! Definitely worth every penny!

They basically robbed me. They showed up right when I was dealing with other movers and a guy who was picking up a wardrobe from me. Basically they just started moving stuff from a corner of the room I pointed them at. It wasn't very clear how much they were charging me. I could have hauled the stuff they took in 2 trips in the back of a pick up truck. They ultimately charged me over $600 for what they moved. That's flat robbery! I will never do business with them again! They were not worth it! read more

Mixed feelings - the 2 men that came out were wonderful. Very friendly, helpful, did a great job. However it was sticker shock when I was given the price - you don't get estimate until they are at your house and I needed to have an entertainment center hauled away that day so didn't feel like I had much option. It was over $500 for a 3 piece center. They brought 2 trucks but only used 1. Would definitely look for less expensive option next time read more

The sales person that came to my home to bid on the job was extremely pushy. The price I was quoted to remove a hot tub was 3x the price I eventually paid. I would NOT recommend this company. read more

Good service, etc. However, the price seemed too high. They charged me $340 to take away one couch. I won't use them again because of the cost. For how the workers did their job, it's five stars. But for the price, it's no stars. read more

I was moving out and requested a basic pickup estimate. What I heard was the employee gave a "verbal" quote and stated no more than $538.00 with 2 employees using their trucks. I repeated back the amount to the employee with my husband on speaker phone. Since another company quoted around the same amount we thought it would be reasonable. My husband repeated back the same quote over speaker phone and we collectively agreed. At the end of the job, the employee requested $5,060 !! There wasn't a written contract or signed agreement. My husband and I make a modest living. The bill was a shock and an inconvenience for us because we had to call a supervisor to negotiate the amount. In the end we paid $1,500 just to end the stress, way more than we could afford or what it was worth. The workers were courteous and did a clean job, but I cannot recommend this company as they should be more transparent with their pricing. There is a common thread among many clients: hard sell, surprise markups, no written contract with cost prior to service. read more

1-800-GOT-JUNK? - Trash to be picked up side view 1 - Junk Removal & Hauling Near Me - Tempe, Arizona

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Same as other reviews, guys came in and jacked up price for 2 small piles and even gave can goods for Christmas and still got a$934 and when telling them no they went down 300 and so we played games, "Buyer beware and do your research for cheaper honest businesses. read more

Rates they quote are nowhere near how much they charge! I was quoted $1300-1500 by 2 guys on site to fill 2 trucks. They said $750/full truck. I said I couldn't afford $1500 and had free bulk trash service the following week to leave the stuff on the curb and I could only pay $750 for the one truck. They filled one truck with the help of myself, my son and my son's friend; after finishing they said $1000 for one truck because the $750 is "just for the truck and I had to pay for their time spent". They arrived at 2:20pm and were gone a little before 3. Mind you I had stuff in the garage piled and ready to go, on the curb and in the house all bagged just needed to be removed- 20 minutes was spent reviewing pricing and my telling them I wasn't paying $1500. Don't worry, they said, "we have a little extra room, want us to take a few bags from the curb too?" The stuff in the garage is what they took along with broken down boxes and 1 desk chair from inside the house. Everything on the curb is still there... $1100 later because of course "No Tip" isn't an option when paying. I'm infuriated with the deceit. I'm a single mom barely squeaking by financially and feel 100% taken advantage of. I prepped and saved for this (for 3 months) because only so much can go out for bulk trash every month and I was sick of stuff piling up. The extra $350 may not mean much to some people- for me, it's taking food out of my children's mouth. read more

1-800-GOT-JUNK? - Junk - Junk Removal & Hauling Near Me - Tempe, Arizona

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Good stuff: showed up on time and good customer service. Bad: pretty expensive . Cost me over 500$ to get a sofa , loveseat, large chair and ottoman taken away. Easy to schedule tho. read more

The agreed upon removal wasn't completed, and items were left behind. Specifically, three cupboards and a dishwasher weren't removed , and these were agreed upon being removed before service started. The total job included removing a disconnected refrigerator, a disconnected oven, three barstools, a dishwasher and five cupboards and also clearing out a pantry that was already cleared out about 60%. This job cost $838 plus tax and tip and it came out to a total of $938. Unfortunately the job wasn't completed as agreed-upon and the dishwasher and three cupboards were left behind. There was also insulation dragged throughout the house, extremely heavy furniture, (concrete and wood dining table) were moved and not returned to the original location - causing my kids and I not to be able to eat at the dining table until I'm able to move it back since it's pushed up against the wall. I'm not big on leaving bad reviews I like to leave good reviews, before this review, I tried to reach the company to resolve the situation and just have the workers come back out and finish the job. I reached out over the course of five days. I left messages and called different phone numbers and I never received a call back until yesterday when I finally received a call backfrom the manager or the owner. Whomever I spoke with immediately defected blame instead of just coming back to fix the job . He said that the workers wouldn't remove a dishwasher when the water was still connected,.. which was nonsense because the water had been disconnected and a worker and I discussed this before the job even started. The water had been disconnected for two weeks. I was also given other excuses and ultimately the manager/owner hung up on me once I said, I'm just gonna leave bad reviews then if you're not gonna resolve the situation, I'll be forced to leave reviews on Google and yelp and the Better Business Bureau, and the manager hung up on me. This wasn't resolved, the company was paid. They did collected the $938 and I'm stuck with the job not finished. Before you use o1-800-GOTJUNK.... I strongly encourage you to find another company to utilize Not only are the prices high... You don't get the value you would expect for such high prices . In addition there's no accountability for mistakes made by the company. I left a video that goes into more detail. read more

I have used this company twice now and their service is exceptional. They arrive on time and ready to work. Pricing is fair and sometimes negotiable. Do not hesitate to call and use their services. read more

When the crew arrived to do the pickup, they were supposed to give me an estimate of what the overall cost would be. Unfortunately, that step was skipped. They were efficient in loading the truck with the furniture. We had a half load. I was a bit surprised by the cost of nearly $600. I'm happy to have gotten rid of the furniture but was under the impression that since it was being donated, I was not going to be charged. read more

Tony and Neil were beyond incredible! They arrived promptly and work impressively efficient to removed extremely heavy furniture through small doorways like it was nothing! Not only that, but they were so kind and professional while doing so. Seriously cannot recommend them more to assist with any junk removal needs. They were in and out in no time! 10/10 read more

overpriced waste of money! can not believe what I was charged for the amount I had! I wasn't there and my roommate agreed to pay not knowing she was being basically scammed! I could have loaded all but the basketball hoop in my Nissan Versa and got charged $600 read more

1-800-GOT-JUNK? - Junk Removal & Hauling Near Me - Tempe, Arizona

Im posting this on every 1-800 Got Junk. The driver gave me the wrong price and apologized for the misunderstanding. But he wanted to charge me almost $1000 for three mattresses, a headboard, 15 boxes, and some tash in a garbage container. He said in a case where we have a misunderstood situation and can't come to an agreement like this. We have to offload it. I said ok. I understand... until and here's the kicker. HE MADE ME UNLOAD HIS TRUCK, I am disabled so I did what I could and then called my daughter, and she had to help me. I contacted a competitor, and they came out immediately and did the job for $140, less than 45 minutes after he left. However, you can't treat people that way. Regardless of a misunderstanding, and then have them do all the work. Unacceptable. I'll be filing complaints with multiple agencies. I'm disabled. I have nothing better to do with my time. read more

Got helped by Brian, he was very friendly, got every thing handled right away, pricing was great! Highly recommend them as a great junk removal. Ask for Brian read more

1-800-GOT-JUNK has the nicest employees and they are very hardworking. No matter which state I've used them in, the work has been done perfectly and at a reasonable price. Would recommend them to anyone! read more

The guy that shows up and starts fast talking like he is a used car salesman, and talking about his daughter seeing him on a commercial, hope she knows you rip people off for a living , it's to much , and plan on it being double of what they quoted you , but they act like they are your super power doing you this huge favor , never would i recommend this place it's definitely a Scam , even asked on the phone if it would be more , clearly said maybe a little , maybe she should say double . Can you get a fair service today anymore without it being a scam , and the 2 guys that showed up , well let's just say FRAIL wouldn't describe it , might as well had my grandma out there , it was embarrassing to watch to grown men struggle with a twin bed , this place is nuts . Live and learn . Never again , please take the time to call other services far superior then this place that gives actual quotes , not hit you with double when they show up . But hey don't take my word for it , please do your own research!! I see multiple others with the exact same complaint this is a BBB. Issue this clearly the bait and switch scam tell them half price and double it when on site . I thought maybe it was just me , but I've read multiple complaints of the same . We will follow up with the BBB . I should have read the reviews first . I didn't and I got scammed read more

Lol. Run, do not walk away from this company. Guy on phone asked if they have a minimum price. No, he confidently says. It's actually $178.00 Slick talking guy calls when on his way. I tell him what's to be removed. Gets here, we do it again. Ridiculous amount of used car salesman small talk. Very greasy. He was especially interested in what I had planned for the day. After the third time I insisted we move on to the price. Extremely small job- 1 screen door, a few bricks, and 14 patio windows which COMBINED, took up 11 x 67 inches. $438! I said no thanks have a great one. Told him I'd been quoted $150. Does he leave? Noooope. We'll I'm here already! I can wait till Monday. But I'm here already! You need a permit to dispose of glass and they may not have one! That'd be their problem. I'm here already! OK, you're becoming very annoying. I'll call my boss and see can I get it lowered. I said if you can match $150 we're good. He'll want the minimum, $178. (What minimum? Hmmm). Says he needs my permission to call and ask, lol. Whatever. Calls. $178. Nope, i have a $150 bid. You said you'd do the minimum! Uh, no i never said that. Agrees to $150. Ok. Grabs two windows. I grab 3 to get it over with. Objects cuz he's here for me. I said you are getting seriously annoying. Stop! I go to get two more he tries to PHYSICALLY block me from moving out onto garage!! Paraphrasing now-back the &^$*! Away. As we walk out of garage again i said NEVER do that again. Now he's p*ssed. Finishes job without taking the bricks. What bricks? We talked about it twice already. Ok Joe, I'll take the bricks (angry and implying he's doing me a favor?) So angry Slick talking used car sales tactics. Came close to putting his hands on me. $440 down to $150. Ridiculous. Don't remember his name (Jamal? Javon?) Who needs this kind of aggravation for junk removal?? Do. Not. Use. ​ read more

I was having trouble finding a charity that would pick up furniture so called and asked if 1-800-GOT-JUNK would pick up and deliver donations to a charity. The homeowner had a house full of wonderful furniture and wanted to donate it. They said yes but when the trucks arrived they just threw things into the truck and in some cases actually broke up the furniture before tossing it into the truck. When I told the "lead" that this was supposed to be a charity pick up, not junk, his response was the person answering the phone isn't authorized to make commitments and added that all stuff is taken Tina warehouse and anything usable would be repurposed. They charged over $1600 for this service. read more

I Came in from out of state to clear out a 10 x 10 storage unit it was a Hot hectic and stressful day the team that came out got everything taken care of right away there were some minor hiccups with some miss communication but thanks to Joe Tracie the company took good care of me, and we got everything done. Thank you for everything! read more

If I could give them a zero star I would. This is based on their customer service as I did not end up utilizing them. After backing out of the inline appointment they proceeded to call and text. I said I didn't want the appointment and the man began sarcastically making fun of when I set the appointment and all the times he texted and called. His confrontational attitude and laughter shocked me. Not sure how they get any customers. read more

Had some yard sale leftovers - 90% dishes and glassware but it was for a Senior Citizen, they gave a price of $138 when calling in less a $33 coupon, when they showed up they tried to quote almost $400 for what two guys did in 20 minutes of working. After saying I would just do it myself they kept lowering the price until he said he would do it for the phone price but wasn't willing to do the coupon. I reluctantly said ok even though I held back things from the phone price that were in the house and they never saw. Then they stopped before emptying the table in the front with the only heavy/ bulky items and said that wasn't included in the quote - I would have to pay more. They tried to tell me I said that wasn't included except one of the guys was new and said he asked to verify the biggest item there - caught in a lie. But the trainer - he wasn't having it and told him to be quiet. I told him to unload my stuff and I would drive it to the goodwill myself - it was mostly expensive glassware - he then walked away and came back at me with I'm going to dump the whole load in your driveway! My reply was there are reviews you know. (Meanwhile my wife started videotaping). He then said not to be upset he would take it for free as I was about to call his boss. They left (although did a few drive bus our house later). read more

I have used this company a few times. Latest recent experience was great. Called on a Sunday, got a Monday morning appointment. The crew called to let me know when they would be arriving ... and they were spot on. Price quoted was exactly what I received over the phone. Punctual. Easy payment process. Friendly service. Took care when removing furniture to not damage doorways. The longest part of the process was taking time to just chat with the crew . Would definitely use this company again. Benjamin and Jesse are A+ read more

You need to negotiate with them a bit. If you agree on a price, they remove your junk. Very friendly and efficient. Small to midsize truck and they charge on how much space it takes up on the truck. Good friendly polite crew. read more

Had them come out to the house for an "estimate" and I elected to do the job myself. My first impression was that I could see that they were used to dealing with people who are allergic to a little hard work and passively ignorant to other options available to them so though he was a little nervous about doing so, he proceeded to try and take advantage of that scenario with me. I had about 1500 to 2000 lbs of broken up/stacked concrete to remove and the price was going to be around a grand, give-or-take, for around an hour's work if you count dumping the material. Did you know that you can get debris bags from Home Depot for 30 dollars? You fill it and call a number and they pick it up for 175 dollars. They hold around 3000 lbs and... that's that - At least for those of us who don't mind a little work. read more

Miller and Jordan were awesome. They were fast, friendly, efficient, and very professional. The price was right. These guys should have been wearing capes; they were that Super! read more

We called them for two 15x 15 storage units...not filled to top or anything but needed cleaned and taken away. Guy claims he cant give us a full price yet. Pushed him and he said around 1000. Said we can leave and he would send photos of when done. He did about an hour later and also a bill for $2070!!!!! He became aggressive when asked why the change in price and the office called and did the same as well. Was driving and couldn't give payment while doing so and he was saying I wont let you go until I get payment!! Hung up. He called back about 15 times in a 10 min driving period. Dude I'm driving!!! Then when I got to a place to stop, we heard a message where he said he as going to go dump it in front of the unit!!! Called him when I got to a stopping point and he was rude, and took payment and wouldn't budge....then had the nerve to ask me if we wanted to tip!!!!! DO NOT USE this company! read more

A great experience. Marcus and Caelan were fast, friendly, efficient and professional. I would definitely call them again and highly recommend the company. read more

I belong to a church in the west valley and ask for a quote to remove a small piano and they quoted me 389.00, I was ok with that until they get there and tried to charge me 839.00 for a small piano that measures 3' high 2' wide and 4' long we settled for 509.00 just to get out of there. WHO takes advantage of a church well apparently 1800gotjunk does total rip off read more

Spoke with a representative in Canada regarding a TV I was looking to environmentally discard. The phone representative positioned the transaction as saying they would write me a check for the TV or compensate me somehow? I remember this because I said picking up the TV was good enough. Scheduled the time and changed my schedule to be here when they arrived. The drivers were good guys and presented themselves well. Then came the clipboard with their pricing for pickups. $179.00 for this TV. I told them I just bought a new LG 50 inch for $350.00. They called me after the reps left and I told him this whole transaction left a very bad taste in my mouth. Will not use this organization again and make sure you understand their pricing model and be sure to ask questions. One final off putting comment was the comment from the rep "nothing is free today." No s**t Sherlock. I understand economics and business. Tighten things up. read more

The workers that showed up were named Jordan and Shane. They were very helpful and professional, quick service. Shout out to Jordan and Shane! Thank You. read more

I had a great experience with Luke. They showed up at my doorstep within a few hours of calling them up and provided amazing customer service the entire time. They even lowered their price after I told them I was on a budget. read more

I made the appt at 2 pm for same day service. I was a bit skeptical because previous "same day" service appointments have usually resulted in a "no show". But, I was pleasantly surprised. David L. and Evan showed up promptly at the requested time with smiles on their faces and an attitude that was so refreshing (especially at he the end of the day). They were both very professional (in both appearance and service), friendly, and efficient. I highly recommend this company as well and these two gentlemen! I will most definitely be using them again! read more