I was recommended by our engagement photographer to check out 1 cinema since our original photographer would not be available for our wedding date.
I went to their website and absolutely loved their work! The videos sold themselves that I would have bought from an ape. I added my information to the 'contact us' section and received a call that evening.
Ryan Nguyen is the 'sales representative' that contacted me. The conversation was terrible, he only cared about my budget and didn't ask me what I wanted. The entire conversation revolved around price without actually telling me what I was 'buying'. I'm in sales, and this was terrible. This all would have been forgiven if his last words over the phone we not asking me for a 50% deposit! what?? I STILL do not know what I am buying...
We scheduled a meeting during that brief discussion over the phone, but I live in a different city and didn't get to Houston as soon as we had hoped so I sent Ryan an email to reschedule. I received a call a few hours later...
Ryan said " I understand you would like to reschedule...you like our work right? well then how about we discuss the 50% deposit and go ahead and reserve your date."
He kept saying " my GM approved your pricing" and "I want to make sure we still have your date available" ...I'm in sales, youre not fooling anything with that overused lines.
I explained to Ryan that this is our wedding and we am not looking to make irrational decisions especially without even meeting the photographer/videographer.
Ryan said that they do not know the photographer/videographers schedule untill they send it to them at the beginning of every month. My wedding is on June 7th, so I will get a 7 day heads up on who my photographer is...really?
I will let the emails below speak for themselves so this is no longer a he said she said...
Ryan,
Thank you for sharing the link to your fb page, but where are the other videos we discussed so I may see your consistancy?
Ryan, I hope you do not take this the wrong way. I am in sales so I understand the hustle and bustle mentality. One thing that makes me successful is that I sell the way I would like to be sold to. In an honest fashion.
When I registered my info in your contact section, I was referred to you all by my engagement photographer (which is an extreme compliment might I add!). I greatly appreciate the proactive call especially since patience is not on my resume (ha!)
I was excited to set an appointment and move forward with our tricky schedule, but I did not appreciate being asked to bring a 50% deposite before we even met.
I cant buy a car without test driving it or at least know what kind of car it is.
I understand your GM had signed off on the discounted price, but I also know that a good deal today is a good deal tomorrow. I also understand you want to ensure you have the availability of the photographer/videographer, but I do not see that being an issue given the size of your production. If it comes down to this then I guess it's something I am willing to accept as fate.
This is our wedding and no decision will be made on impulse as I'm sure you understand.
Thank you for your help so far! I look forward to meeting with you on the 14th and Happy Thanksgiving!
Dominique
Hi Dominique, Sorry about the delayed response! Hope you had a great Thanksgiving Holiday. Just in case you weren't able to view our videos on our Facebook page, I have attached our link to our videos below: https://vimeo.com/onecinemaproductions/videos Let me know if you have any questions. I look forward to meeting with you guys next Saturday, December 14 at 1PM.
Best Regards,
Ryan Nguyen
Photo & Video Project Manager
_______
Because of the lack of compassion/addressing my concerns in the previous email I responded back to the last email saying I would like to cancel my meeting indefinitely.
It's sad that this person is representing a pretty decent company.
Overall, Ryan tried to steal the business from my engagement photographer by saying he can get me a better deal for the entire package. That's pretty low considering my photographer is the one that recommended them! They are too big of a production to care about the people they are dealing with.
This is one womans opinion, feel free to make your own. read more