Best Catheters on the market. They're completely self contained and least painful to use. 180 Medical has OUTSTANDING CUSTOMER SERVICE! read more

There are few companies who do things so well, so right, so customer oriented that they stand out from all others! 180Medical is one of them. Where other companies look for ways to get out of their obligations 180Medical looks for ways to solve issues. Any time an issue arises they solve it. read more

One of the benefits of dealing with a large, reputable company like 180Medical.com is that the customer is assigned to a specific person, responsible for putting up with a barrage of emails from people with urethra-anxiety. I was lucky to be assigned to Alyssa, who treated me like the family I wish I had, sending me a healthy number of catheter samples with various distinct trimmings. I tried out the hydrophilic catheter, which comes with a tube of special water, which you squeeze out to lubricate the really cool equipment. After I selected a 14 Fr. Hydrophilic catheter with Coudé tips, she processed the order, having had authorization from both my physician's associate and good-old Medicare. When you see what you have to do, to insert a tube into your urethra, your hands get clammy, and your breath either increases or stops. But go ahead: you will be surprised how easy this is, unless you have a penis that is more than 16 inches long. (If I had that, I would probably take a wild chance and forgo the catheter.) If you have the mixed blessing of being a "senior citizen," glad to be alive but bitter about the side effects, you may wind up with urinary retention, which will get you to a urologist. Said doctor will start you with an indwelling catheter which, when finally withdrawn, promotes you to self-catheterize. One more promotion gets you to be free of tubes, ready to do everything that you like to do when you no longer wear catheters. You will want to choose 180Medical.com. Like the great state of Oklahoma where she plies her craft, Alyssa is OK--and then some. Thanks also to President Lyndon Baines Johnson, for making old-guy visits to doctors and ordering surgical supplies so affordable. read more

This company is the most amazing, stress free outfit you could ever hope to deal with. They are easy to contact, have product knowledge, always a solution and never an excuse. Good product, fast shipping. Ten stars! read more

You guys are the best, promptly delivered as expected. Thanks for your help and service. read more

Have worked with several medical suppliers over the years. 180 Medical is the best. I would recommend them to anyone. They keep track of when to deliver and then deliver without problems. read more

I was reluctant to write this review because I rarely write reviews unless a company is really bad. I have read most of the negative reviews on 180 Medical. Frankly I don't know what to think. I have been using their Catheters for three years now and never had a problem. I need to use 4-6 catheters a day, and I usually get a two month supply at a time. They have never been late, the staff is always pleasant and helpful; basically I've never had a problem with 180 Medical, and they have bent over backwards trying to be helpful. read more

Delivery is consistent and accurate. I appreciate the monthly prompt for the supplies to be ordered and shipped. I do wish that the message would also include the address. All in all, it works fine. read more

1800Medical has served my medical needs since I started business with them. Delivery has been on time each time and order has been complete.

Ordering processing could not be more convenient which is an improvement from when I was new with them, hence, my updated review. Monthly email notice is sent when it's time to reorder which is done with one click. Email is sent to confirm shipment w/tracking and supples are shipped/delivered promptly. Customer support via phone or online chat for concerns/inquiries is readily available, professional and friendly. I've done business with other online medical supply providers, none of which were great. Thankfully, 180MEDICAL is outstanding in every way. Highly recommend. read more

Great company. Friendly people, easy to deal with. exceptional service. Would definitely recommend. read more

Usually shipping is good however this time delivery was awful. I placed the order on 8/28/25 but did not receive it until 9/4/25. UPS had the order on 8/29/25 but they sat on it until it started to move on 9/2/25. No idea why it was not moved for 5 days. read more

At first I used to receive 180 medical supplies with a crushed box and the tape would come off. I mentioned that to a representative and every since the the boxes have been perfect. UPS & FEDEX are sometimes very rough with shipping packages. But, now that 180 medical has upgraded the packages they are fine. Thank you 180 for accommodating better packaging. read more

I needed ileostomy supplies and was a bit late in ordering them out of the hospital. I had 7 appliances from the hospital and I waited four weeks to place the order. I had a list of medical supply companies from the hospital and I went through the list. I had an ileostomy eight years ago and I recall that the customer service experience was awful. It's an S&P 500 company so a lot of people probably use it but I had to often double-check orders and sometimes they were wrong. The list of companies was three pages long and I went through the companies and used Google AI to get a summary for each company and 180 Medical was at the top of the list in customer service, online portal, getting orders right and also taking care of Medicare billing. They verified with Medicare and my surgeon and called me and I confirmed the order yesterday and most of it arrived today. I got the pouches, wafers, and Eakin Cohesive. The rest of the order arrives in a week. It's Convatec spray. I'm told that it's the same thing as Cavilon spray. I have several bottles that I ordered from Amazon while in the hospital as I knew that I'd need it. Insurance didn't cover it in the past but it looks like they cover it now. They covered only wipes in the past and I hated using them. I do appreciate them overnighting the first order as you can get a little antsy if you run out of appliances and need to do a change. I was going to order a set from Amazon in case it took a while (like a couple of weeks) and just pay out of pocket. The only downside is that they only carry Convatec. I prefer Coloplast but I'm only going to need the appliances for four months so I can manage. Taking care of insurance billing and having good customer service is a big deal for me as there are so many companies that don't do a good or complete job. read more

I've used 180 Medical for over a year now for catherters with great service. Last X-Mas I was 1500 miles from home when my supply ran out (my issue not 180's). A single call requesting help resulted in an emergency order delivered in the snow to my upstate NY doorstep in two days - from NJ. Over the last year I've changed the quantity and delivery dates with a simple call. I do find the text conformation messages a bit of a hassle, but not to the point it detracts from the great service. Getting older with the resulting changes in lifestyle can be a challenge, 180 Medical has made a smooth adjustment to this significant life complication. I waited a year before writing this review. My thanks and Holiday Greetings to the Oklahoma City Staff. read more

Fast friendly service. Great products . Always willing to do their best to meet the needs of customers.

Very happy for them to be my supplier. Person on the phone when I placed the order was very pleasant and understanding. Gave me the option to have items shipped either UPS or FedEx. Since sometimes FedEx can't find my house, I went with UPS. read more

Great product. Extremely responsive and helpful service staff. Oh, and pleasant too!

Orders are always prompt Staff are extremely accommodating No Stress! Having an ostomy is a new life for me and 1800 Medical has made my transition easy. read more

Started using 180 medical for my catheters this September. First few orders went well but as of November. They Suck. A 30 day supply of 6 a day runs out in 30 days. I called on Oct. 29 2025 to verify my order going out on time and I was assured that I should recieve order by Nov. 4. We'll only problem is a 30 day supply runs out in 30 days and I guess 180 medical cant do simple mathematics. As of today I was told by 2 different representatives that my order will now be here on Nov. 5 and no later than the 6th of November. Total inept service. Imagine depending on a company so you can urinate each day and the order is now gonna be 6 days late. When my doctor's office reached out to them , they had no intelligent response of what happened. I would not recommend 180 medical. read more

Simply only GOOD things to say about 180 Medical! They simply UNDERSTAND our needs. A helpful staff and quick to ship. Bill Robinson read more

My order was delivered in less than two days. Customer service was outstanding. Great job!

The rep is? Excellent. Very professional and empathetic. The orders are not processed as promised. URGENT next day delivery failed both times I think their warehouse in NJ is the problem read more

been a client for years seems ever since Covid the company changed how clients were assigned. There is not one person in particular handling your case you get thrown into a calol pool and every time it's time to recertify there is always a two month delay supplies. I would recommend using a different company. They are also very rude and patient to get the account taken care don't do their job to ensure they get what they need from the doctors. They ask the do it all and I spend countless frustrating hours going between the doctors office and 180 medical. I've never had to do this in the past But the last few years have been a nightmare. I have started to look for a new company. this is very sad since most of the people who order medical supplies are disabled and on fixed income this is not acceptable. read more

180 Medical is a joke. My husband switched to them after the company he used for years was bought out and hoped their service would be better. On his third order, they sent him only half of the specific DME he uses, and the other half was something completely different that did not work. He contacted them immediately upon discovering the issue and was told they would "next day air" his supplies to him. It's been a week and he still has yet to receive the order. Their customer service keeps claiming that "it will arrive on time" - on time was 6 days ago. Stay away from this company if you hope to have your order fulfilled properly and in a timely manner. read more

Used this 'company' for almost five years, very good at first, but this last year they have screwed up my acct, and left me WITHOUT ANY SUPPLY TWICE NOW! I looked back on yelp, found the last year had 12 good, AND ALSO HAD 10 POOR/BAD reviews! This USED TO BE a good company, now they just suck. They 'farm' for good reviews, so the fact they have 40% Poor/Bad is a huge RED FLAG! Best to find a company that actually cares about their customers, this one clearly does not. I've been out of supply for 2 weeks, second time in 2024, and it's been a week that I have not even heard back from them. Calling a new company today, should not have waited this long - but I gave them several chances to get it right. They failed. These people, especially Cust service like Bryan, are both ignorant and poor at their jobs. They clearly do not care about the health of their customers anymore ... read more

Top notch customer service. They are very knowledgeable about the products the provide. I've always have great people to help me on the phone. "Great Company". Thank you for being there and making sure I never run out of supplies. April read more

The ordering process and scheduling is fine. However, FedEx delivery falls short. My delivery today was placed on my walkway, a good 20-25 feet from my porch. At 87 that makes it much harder to pull it into the house. read more

always on time, everything in great shape, great customer service. Highly recommended

Always pleasant and professional in handling my medical needs. Reliable delivery of product and great with renewal confirmation and hassle free handling of my account. Thank you so much‼ read more

Everyone I have worked with there had been extremely helpful and polite. I will definitely use this company again

From my first order, the service from 180 Medical has been totally outstanding in every way possible!!!

Working with Marie was wonderful. She was very thorough and professional. We are just starting with 180-Medical but thus far we are pleased with the service they provide. read more

I was diagnosed on Wednesday with a prolapsed bladder, my bladder wasn't draining completely so I was supposed to start using self catheters, I had enough for 2 day, I contacted the company on Friday and they assured me I'd receive by Saturday. Its Sunday and I still haven't received read more

Very helpful people and great products. You can even get someone on the phone when you need them. A great company.

As a patient I found 180 Medical is the best. They take great care of their patients.

Ever since the first of the year(2024) 180 Medical services have gone down hill in service and efficiency. My monthly orders have been shipped later and later each month causing me to have a shortage of necessary supplies every month. They have compensated me by sending out 10 extra samples once this year, yet I am still short in the current month. I don't believe this is the shipping company's problem, but rather within the company policy of handling orders. I understand that the insurance company only allows a certain amount for a month, but 180 Medical is not handling my on-going order efficiently. I should not have to contact you every month to find out when my supplies will arrive. My monthly order used to arrive on the first of the month, but that is not the procedure any more. Larry Knapp read more

Absolutely the best medical supply company I have ever dealt with. They have great customer service and I can order and receive supplies easily. So glad we found 180 Medical. read more

The nicest people in the world until . . . . They are the nicest people in the world when they are calling to sign you up. However, that changes totally if something goes wrong. Over 2 dozen of the catheters they sent were 'defective' (the Gentle Cath brand, contaminated by packaging glue or unopenable because the glue got all over). They refused to replace what I had to throw away because it was over their "45 day" limit --this was at the end of that order whilst getting a new order. [A RIPOFF policy if there ever was one -- you can bet that they went back to the manufacturer and made a claim, the b u m s.] That they would value their vendors over their paying customers is outrageous and unacceptable [and really dumb]. Now I'm the one looking for a new vendor. Did I mention that they're slow on shipping ? (compared to another vendor I use). read more

What great service!! At every step in ordering and delivery, the customer service is always friendly, professional and considerate!! read more