Incredibly polite and friendly service. Most stores carrying smoking accessories look at you like…read moreyou're stealing, whereas this shop's attendants give you great service and help. Especially the bald guy. You rock! Best customer experience :)

I've walked in here with a friend of mine as he was buying some pipes. I am not into this sort of…read moreactivity and the guy at the til could sense that, however, treated us both with respect and was extremely helpful in answering our questions so that he could make an informed decision. The store itself was organized and there were a lot of cute knick knacks around. To be honest I am not sure if the prices were good or not as it is not my thing, however, based on the customer service, we were both pleased with the purchase.

I purchased a Pax Plus vape pen from Puff recently. Upon opening it, I discovered that it was…read moredefective. In communicating with the Puff staff and manager about the problem, they insisted that they cannot refund me for the device themselves and assured me repeatedly that Pax would be immediately helpful, likely even sending me a new Pax Plus without me sending the defective one back. I have debilitating chronic pain [for 21 years] and am on federal disability benefits. I don't even usually type or text due to pain. The long and the short of this is that Puff won't refund me, Pax insists that I deal with Puff, and I am now left with a $230+ useless device and am out $230+. What kind of business refuses to refund a customer for a defective product? I give Puff ZERO stars.

Love this store they had some Crystal star carb caps and bangers I couldn't find anywhere. The best…read morepart was that I got a pretty big deal on top of it. I was so happy with my experience I purchased more day or so later. I live in the states and I got my package faster then other company. Blow way took only 2 to 3 days crazy. I can't say anything but good words. OK so the real best part ( everything about purchasing from is best part haha) is the customer service. I ask to see pics and a lot of other stuff, a lot lol. They had no problems at all doing it then he started giving me a call and he was incredibly nice and helpful. I want to buy more from them.

Let me tell you, I was real excited that this store opened so close to my home…read more Cannabis edibles are an insomniac's best friend. Burb carries a number of different potencies, including mixes with CBD. You can purchase these products as capsules, gems, drinks, tinctures and oils. They also sell a huge amount of flower/bud, but smoking isn't really my thing anymore. The store is staffed by incredibly helpful and knowledgeable people who are also friendly and funny.

Fresh Product. The staff is helpful and friendly. They even hook you up with free matches. Solid…read morebeverage section. Worth checking out

Thank you Popeye's for such great service. I have been shopping here on and off for 15years and I…read morehave always been helped by genuine informed people. I even received a thank you card for shopping there wishing me happy birthday. Long Live Popeye's Supplements!

I attended their sale and wasn't greeted, spent the entire time in the store without someone…read moreapproaching me (even though there were 2 staff members working and only one other customer in the store but deodorant). When I went to pay, I spent about 2 minutes standing at the cash register before either employee came over to help me with my transaction. Furthermore, this was on their sale day. I was told the first 50 people would get a swag bag with $50+ purchase. By the time I got there I don't think 50 people had been through the store, in fact, it was dead in there. I spent well over $50 and got nothing, when the girl before me only bought a deodorant and got a t-shirt. I would suggest prioritizing customer service and treating repeat customers with a higher level of service.

Staff is treated like crap because of managements inability to listen. This is reflected in their…read moreattitude to customers. Toxic. Unable to order in a product I've gotten before because they weren't selling enough of it to bother.

Chill guy, really knew what he was talking about. 10/10 recommend. Better prices than the place up…read morethe street!

Their customer service! Stand behind faulty products sold. I will never shop here again and will…read moretell my friends to stay away too!!!!

They do not care if their customers are happy with their products or not. I purchased an expensive…read morefaulty vape cartridge from them and they could care a less. I have other vape cartridges that never worked too. No returns no nothing! Stay away from here!

Ok. Full disclosure, I'm a pipe smoker and hobbiest. I had sought out this shop in hopes that they…read morewould have a few pipes and some tobacco. That was not to be the case. They have a little bit of pipe tobacco and no pipes. Except just a few of the glass ones, but this is not a head shop by any means. Now, all that said, this is a charming little shop with mostly cigars and a magnificent proprietor and regular clientele. I ended up being offered a coffee and some great conversation. These small local shops are hidden gems. I didn't spend a dime but got incredible value. I hope this review will send them some customers for their fine selection of cigars.

Big containers of loose leaf tea on the front counter welcomes you n then u turn ur sight right and…read moreyou see big display of cigars. There are cigar pipes to purchase which are of different types and styles. We didn't know if we wanted to purchase anything or not but the store was interesting to explore. The owner or maybe the worker at the store helped helped us find finest cigar which was around $35 but the range of cigars are from $10 up until $100 or maybe more.

10/10 experience in here they've got a great selection of whatever you want and the staff was so…read moresociable and informative. The atmosphere is sick yet also sophisticated, clean but also fun. The staff also gave us some great recommendations of what to do while we're in Vancouver, definitely will be coming back!