Awesome experience! Far and beyond our expectations! Me and…read moremy wife went to open a new account and were promptly greeted by entire office staff upon entering. Elizabeth was extremely helpful and knowledgeable in the process of new account setup. Thank you, Elizabeth! Everything went smooth and really easy. It was the best banking experience we ever had. And we had many. Thank you so much! A+

I had opened up an account with my father in order for him to have a debt card of his own with…read more$1200 in the account. For absolutely no reason, they had decided to close his account when he made no charges to it and when it was only a day old. They provided no helpful alternatives nor did they provide us with at least an explanation as to why the account was closed. They claimed that it's because they flagged my mom's account but her credit score is excellent and she doesnt have any fraudulent charges (neither does me nor my dad). Additionally, I tried to cancel an annoying Amazon charge that I had canceled and they refused to do so. Terrible customer service on corporate's part and on the mobile customer service people's part.

I had to travel from CT to NJ because there is no local branch because this is a regional bank. I…read morearrived and was told a teller could help me while 2 bankers sat by at their desks serving no one while I was there. I had gone to a Florida branch to give them a POA which was never processed and now low & behold I called today and it was not in the system, Thank you Robert Chapman, the teller, who was obviously working above his pay grade. After a 5 trip absolutely nothing got done as far as getting the POA in the system. I would never open an account with this bank or do any other business with them. Obviously their employees are poorly trained and incompetent to complete a simple task. Also wondering why 5 employees were there doing nothing but making mistakes! Please retrain your employees, they desperately need it!

andre maldonado carrying the service here. such great work. i called in earlier this week to set an…read moreappointment and was told id have one on Thursday. i come in today and boom! no appointment. i was told that id have to come back later in the afternoon but andre was actually willing and able to help us get our task done since one of his current appointments was running late/no show. how professional and amazing. big shoutout.

Great location. Had to deposit a check and they were very helpful . Was in and out in no time.read more

This is happened more than once at Wells Fargo, When you take out money they never count it back…read moreto you they just hand it to you. What's up with that?

Don't try to get a loan here. You'll end up giving them all your info but will never hear from…read morethem. Very poor communication.

Well, this is a story that just has to be told to protect everyone else. On Thursday I went to the…read moredrive through teller to deposit a check into my account. I live in Bucks County but I work in Pennington. I have probably been to this branch of my bank once or twice. This was my first time using the drive up teller. The teller asked me first if I had a deposit slip. I said no, I don't have one. She said "okay, imma go out of my way today and get you one". Passive aggressive much? Okay, I let it slide and said nothing. She deposited my check. She did not ask me which of my 3 accounts to deposit it to, and I asked her which she was putting it into and she had already deposited it to a different one. I let that go too. This is what I can't let slide. She asked me if I was interested in a home mortgage rebate credit card. I don't use credit which is what I told her and I said I am not interested. She pushed for me to look into it. I said my husband handles those things and he is not here. She said okay but you should consider it. Well imagine my surprise when on Monday I logged in to check my debit account balance and I have a credit card account from Wells Fargo on my online access with a credit limit of $3000. I called over to Wells Fargo corporate who advised that the account was opened that day at the drive through. I can't even believe this. I am not sure if this girl was trying to steal my identity or just wanted commisson, as I don't know how they're paid. The corporate gentleman immediately closed it but honestly, I don't understand how she could get the authority to run my credit, and apply me for something without my knowledge. That thought scares me. I am really upset about this issue. I called the branch manager who assured me that there would be something done about this, but, I will never use this branch again and I am considering switching to a credit union. This was a terrible experience, enough to sever my ties with a bank I've had since I first got a checking account over 10 years ago as a high school kid.

Normally I have not such nice things to say about THIS company and I don't LoVE the strategy of how…read morethey sold me off to a smaller company JUST like everyone else mentions! BUT when CUSTOMER SERVICE does something RIGHT I CaLL it OUT ! SO here it goes ; I was on the phone with David yesterday ( 2 months ago - I truly wanted to get to sooner but it was stuck in drafts ! ) from Arizona and he was honestly the MOST delightful customer service person I have ever had like ever ! He was also from Jersey and he really put me at ease like immediately and I was kinda feisty at first because of my beginning dilemma ( ) ! I really was incredibly upset and this man spent 55 minutes of his time with me and talking me through my options after I had called Cenlar I don't know how many times over the same DANG mistake that wasn't MINE!!!!! And this time he picked up on like the second ring. It honestly was SUCH a pleasant experience I can't believe it !!! He was so beyond helpful. It was really nice to have a familiar accent and even just not empathy and he's retiring next month !!! Yay congrats Dave !!! But you have a good egg right there CeNLaR !!!!

Would give 0 stars if I could. Quite possibly the worst company on the planet…read more Cenlar was responsible for paying our property taxes from our escrow account. They issued a check and claimed it had been sent to the county tax office. The next thing we knew, we were contacted by the county and informed that our taxes were delinquent and had not been paid. Cenlar assured us they would correct the issue by sending another check, which they did. The problem? They withdrew the funds from our escrow account a second time. They double-charged our escrow, leaving a shortage that has now caused our mortgage payment to increase. Our loan has since been transferred from Cenlar to Onity, and now Cenlar refuses to answer our calls because they no longer service the account. If there is a legitimate explanation, then pick up the phone and talk to us. Otherwise, from our perspective, funds were taken from our escrow account twice and the issue remains unresolved. This situation needs to be made right.