Do not bank here if you expect consumer protection or respect. Eastman Credit Union utilizes lazy,…read moreautomated risk algorithms that aggressively penalize victims of merchant fraud and shipping failures. I recently underwent a major personal milestone, investing in a completely new wardrobe across platforms like eBay and Mercari. Out of over 90 successful transactions, I encountered a handful of standard e-commerce issues--items lost in transit by the carrier, or rogue merchants refusing to issue a refund after tracking explicitly proved the merchandise was successfully returned to them. I also had several items that weren't as described and had gotten damaged in shipping. Instead of honoring my lawful consumer rights under federal law to dispute these unfulfilled transactions, ECU automatically flagged my account. I received a highly insulting letter claiming I was "negligent" and failing to secure my PIN number. This is a complete lie. My physical card and PIN have never been compromised. When a manager called to discuss the letter, she completely gaslighted the situation, ignored my documentation, and actually attempted to dictate my personal shopping habits, telling me I shouldn't buy items online. Every major national bank handles merchant non-delivery and returns seamlessly. ECU, however, chooses to blame the customer to avoid doing the manual back-end work required to hold shady merchants accountable. They are currently withholding hundreds of dollars in legitimate reimbursements for items I do not possess, while stripping away my debit card access under the false pretense of "negligence." They do not operate from a place of integrity or sovereignty. If you want an institution that protects your assets instead of lecturing you for merchant failures, go elsewhere. I am taking my business and assets to a national institution that actually understands consumer law.

They need to update their phone tree or the options on it at least. Anytime outside of banking…read morehours, which is 7-5, you only have the robot and you can't check your balance on your debit or credit card. And idk if anyone else has problems with the credit cards, but they just show up blank when you check at the ATM. What use is all the tools to check how much money you have when they just don't work?

I whole heartedly recommend Catrina for your real estate needs…read more Catrina helped me sell my parents home after their passing. This was no small task as I live on the other side of the country. From day one she worked diligently to find the right listing price and work through the process of addressing a lot of deferred maintenance. She was knowledgeable about service providers in the area and provided timely updates and practical feedback. She is truly a gem; knowledgeable, resourceful, and pragmatic.

Catrina is great! My wife and I highly recommend her! She is very professional and easy to work…read morewith! She continually keeps you updated through the process of finding a home and responds quickly. She will not disappoint as you look to find your next home!

Wonderful people, really care about their customers. Go above and beyond to see that every little…read moredetail is taken care of. Highly recommend this bank.

I was a customer of Chase Bank for around 25 years and we moved to an area where no Chase Bank was…read morenear. I can't say a lot of good about Chase: they were going to start charging a lot for a checking account each month, I also found a lot of restrictions. Anyways, we bid farewell to Chase and decided to go for Regions as they had branches in Bristol, Kingsport Johnson City and Knoxville; our son is a student at UTK and the branch is just off campus. Overall impressions: feels small with a bigger footprint, very friendly, budget conscious, and an overall different feel than your "big banks." People actually care, they build relationships, etc. I couldn't be happier.

ECU, as an institution, provides great support to the community surrounding its branches…read more Our nonprofit has an account and is very happy.

ECU actively sided with a fraudulent moving broker that attempted door- step extortion refusing to…read moreprotect a local Tennessee member under the guise of " buyers remorse" for services that were never rendered.