Not to dismiss anyone's prior concerns, but I think that…read moreyou will find going forward, That Ms Nanci Lyons, the new Stevensville, Michigan Fifth Third branch manager is very informative an a delight to work with. Personally I have found Fifth third to be a bank like none other. With more and more banks cutting staff and moving towards automation, instead of direct 1 on 1 human relations. Fith Third has been addressing customer concerns by adding staff. It's nice to see big business trying to do things that truly make a difference rather than following the more popular easy money trends. Understandably they face the same dilemma that most businesses are facing today with a lack of avaliable staffing. But what the heck! I give them two just for listening and not forcing me to deal with a scripted overseas support center that sends you to the next level up every time they run out of answers. Kudos to you Fifth Third and your staff!

The worst experience ever! Nanci told me they would match Huntington's rate if I stayed. When my…read morestatement came in she lied about calling me saying she wasn't able to get that rate. Then she said she she would talk to the higher ups and in the end I lost thousands of dollars.

Crystal V. Offered our family exceptional customer service. She was knowledgeable and…read moreaccommodating. Great work!

Five stars and a shout out to Cathy (Stevensville branch manager) and Shele (call center) to…read moreOUTSTANDING service. Cathy went above and beyond yesterday, despite being super busy, helping me get some of my Mom's finances straightened out. Shele went above and beyond helping us locking out my Mom's accounts after her credit was compromised. Both ladies took out extra time from their day to help me. What great service! Thanks so much ladies. :-)

Professional, friendly, clean interior, easy transaction. Thanks for making my day a little better!read more

they were very courteous and went out of their way to help me set up an account when we moved to…read morethe area. a very convenient location, plus they're open until 2 PM on Saturday

This branch is always helpful and friendly! When I needed a new business account the process was…read moresmooth. The tellers are always knowledgeable and fast.

I can not get over how nice the clerks are at UFCU. I have worked with many different financial…read moreinstitutes over the years and this credit union far exceeds my expectations every time. Even going thru the drive thru you could hear how nice Hannah our clerk was. My husband due to an illness does not get out a lot. Every time we go there they ask him hows he's doing and you can tell its sincere and she truly wants to know. Kudos to UFCU for finding the right people to work in your different branches throughout our communities. They are truly special and one of a kind!

From the owner: United Federal Credit Union has served its Members since 1949 by helping them to build a sound…read morefinancial future. United consists of more than 190,000 Member/owners worldwide and manages assets in excess of $4.2 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender. For more information visit UnitedFCU.com

Fifth Third bank is absolutely tragic. I have been banking with them for 10 years or more. Aside…read morefrom the tellers being polite I don't have a good thing to say about this bank. I will say don't bank with them. They are awful. So I work for a business that pays me daily. Maybe 3 to five times a week. So I deposit checks in the atm from the same business a few times a week and I have for months and months. Usually this sort of consistent check depositing from the same business leads to the bank directly depositing the money into your account and it being available. Not with 5/3. It's Sunday night I deposited a check Friday night and two more tonight. They have cleared a portion of one check. No part of the other two. It's just amazing. This bank gives me the impression that it not only does not have any faith in me but none in the company that I work for. Why I don't close this account and move on to a different bank is beyond me. But I will say to anyone looking for a new bank. Steer clear of this place. They're banking practices are unethical, I try not to speak to anyone directly because it leads to frustration, the only time I actually talk to someone aside from a teller is when I am beet red with anger. I signed up for over draft protection and one week later I got two overdraft charges. I have a saving account that I can only put money into. There is no way to access the funds. I have banked with other banks in the past and when something happens and there may be an overdraft the protection transfers the money from your saving to checking to cover the insufficiency. This is not how 5/3 works. My savings account was not touched and they just tacked of some overdraft charges. Thanks. The way you protect me and my money 5/3rd is unique. I work in customer service and I do things a little different. I would love to talk to someone, but I just cannot get someone to address my concerns that does lead me to being confused, feeling like I am to blame for their incompetence, and absolutely frustrated. So I just communicate via the computer or my phone. I have more.

I went to "Fee Third" the other day to cash a local check for $2000 drawn on their bank. The teller…read moredidn't want to cash it as I am not a member. After getting the Mgr involved, providing several id's, Social sec #, etc, They agreed to do me a "favor" and cash the check.....For 2% fee! I will not give you $40 to cash a check drawn on your bank! Wish I could give less than I star.....

It's no longer a bank it's a credit union . That's the bad thing with small town banking they…read moreconstantly change names and every time they do the service changes as well . It's ok but it's not the same.

I own a small business which met all the eligibility requirements to qualify for a Paycheck…read moreProtection Program (PPP) loan. I applied through Chase. The night before this program was expected to be funded by the government, I received an email from Chase suggesting that "due to the extremely large volume of applications ahead of mine, I may wish to decide to try applying with another lender." I contacted Edgewater Bank the following morning, asking if they would be able to help me with this loan. They responded immediately and processed my application within a few hours. One week later, the Small Business Administration approved my loan and I received the funds shortly after. The people at Edgewater demonstrated exceptional customer focus and professionalism and I only wish I could give them a ten-star rating instead of the maximum allowed by Yelp of five!