Dennis went to bat with our insurance company to resolve a tough problem. In the end they agreed…read moreto pay the full amount. Excellent quality work from this long time local company and impeccable integrity. If the whole world ran the way Capitol Roofing runs, the world would be a perfect place.

I chose to use Capitol Roofing (CR) because I wanted a local company who had good reviews to…read moreperform my roof, guttering, and awning repairs that was damaged by hail. My initial experience was great with them. First estimate was on Oct 26, 2016. However, it took until Feb to get CR and my insurance company aligned on what needed to be done, type of shingles, etc. CR could not match the guttering color so I was required to pick a new color and had to put a down payment of $10,000. Once that was settled an install date of July 24 was given by CR. I took the day off work so we could discuss my expectation and clean up. I have two young daughters and a puppy so I wanted to make sure the backyard was kept free of nails and shingles at the end of each day so that it would not be a danger to my kids. On July 24, no one had showed up by 10am so I called the office to see when to expect them. They stated they were behind on schedule due to the snow storms in late May and were about 6 weeks out from starting on my house. They rescheduled the install date to the first week of September. Again, I took the day off work for the same reasons above and 10am came and no one was at my house. So I called the company again and was told 32 houses were ahead of me and they could not guarantee me a start time. I requested my $10,000 deposit back and politely asked that the company and I go our separate ways. However, I was told that the contract stated that a fee would be assessed for any canceled contracts which it did. But since Capitol Roofing was not fulfilling their install portion of the contract on dates THEY scheduled, I asked to see proof of expenses to justify the $1500 they wanted for the canceled contract. They admitted that shingles had not even been purchased yet for my property but stated the $1500 would cover the initial estimate expenses that they originally and publically advertised as FREE. Like most people I can't take a $1500 penalty and agreed to stay with the company. The second week of September my shingles arrived without notice and stayed on the roof until a group of subcontractors showed up on September 30 also without notice. One of the reasons I went with CR is because they are a member of the Cheyenne Roofing Alliance which I assumed based on their commercials was to bring local contractors together to keep roofing projects local and support the Cheyenne economy/jobs. However, the subcontracted company CR chose was out of Scottsbluff, NE....hardly local. Roofing was complete with satisfactory results, however trash, old shingles, and roofing nails were left in my bushes, front and back yard, and driveway. On October 8, the guttering company CR subcontracted showed up once again with no notice. Immediately they recognized CR work order did not include down spouts. This meant if the work would continue as expected I would have dark brown guttering and light blue downspouts. The subcontractors told me someone from CR was coming out to talk to me about it, but was then told 15 minutes later they had worked it out. Next business day received a voicemail that downspouts would be added as an additional expense to my contract. Yes, that's without an initial estimate, without me signing or agreeing to any amount. On October 10, I called to remedy the situation was put on hold until it automatically transferred to Liz's voice machine. Received no call back, but when I called back 30 minutes later Cody said CR made a mistake and would eat the costs of the downspouts. Finally in December, the awning subcontractor showed up to repair the awning. They were a great group of guys and promptly removed the awning, but immediately recognized that the new awning was not the right size, did not have the right fasteners, and was incredibly flimsy. After about 3 weeks of ordering various parts for the awning the got it installed.