This apartment complex has no conscience or morals. They kicked my son out of his apartment for one…read morereason and that was because he misunderstood the wording on the lease. He is a single dad with a new baby, and they could care less as long as he is out of their apartment complex. But he has been there for six years and paid his rent on time every month they have not had any other problems with him. The obviously hold a grudge. You definitely cannot make a mistake because they will kick you out on to the street.

The inside of my A/C unit is currently filled with black soot, constantly sending cold dry dirty…read morehazardous air into the apartment. Management thought an external inspection of the A/C unit was adequate, and did not even get INSIDE the A/C unit. Maintenance checks "good to go". Do not live here if you value your health and well being. You are only a piggy bank to the people that own this property.

No comment the list is too great and yes yes the keep your deposit & in some cases ask for…read moreadditional funds for "damages " be ready to fully live in the apartment home & be taken for a ride with "Normal" wear and tear no communications just a bill due in 48 hours or risk a bill collector coming After you and creating a mess .this is Real and this is sad..The photos of my apartment are stellar and beautifully clean nothing broken as stated by debt collector ie "cabinets, screen stain on carpet" Credit collector tried to dis Credit my photos by saying it could be "Ai",imagine if any of this was so true #1 they would have sent a letter to walk through together and or as well management should contact me to make possible payment arrangements if this o l d apartment was made a mess by me..true it wasn't perfect at 3 years but it was always clean and cleaned weekly and maintained by resident up keeping with maintenance..to repair fix water problems by entering my unit management was blown awsy by the esthetics and cleanliness I will continue to have a lot to say here there and everywhere ...purposeful pain imposed by a "hater" without a cause

Look out. They advertise one bedroom at $1175 00 then after…read morereceiving your money they change the price. This technique is called bait and switche. They are unethical and will look for any way they can to extort money out of you.

I've been here for over a year and I loved living at Willow Ridge. It's located in a great place,…read moreeverything is so near to apartment complex. The maintenance team was always there to help me whenever something was wrong in my unit. They have nice and spacious 2 bedroom apartments. It's a good place to live.

Management was friendly throughout the year I lived there and the location was good, but the…read moreapartments are old, small, and gross. There's no A/C and no guest parking, and the laundry machines are constantly broken and will take your money with no refund. I wouldn't have written anything as I chose to live there, but the final straw came when they took all of our security deposit. We did everything they told us to do to get our deposit back and then after moving out they said the guy who did our paperwork screwed up and there's nothing we can do, just like that. As college students that's a huge blow to lose an entire security deposit. It also shows you can't take these people at their word, and that integrity means nothing to them. 10/10 recommend living anywhere else.

My mother, soon to turn 93 is a resident here. She has been living here since September 2018. We…read moresold the home in Prescott she and my late father lived in since 1992. She has a nice 2 bedroom, 1 bath apartment. I really enjoy going to see her, knowing she is safe and contented there. She's made a number of friends there since she moved in. Meals, housekeeping, laundry, and maintenance are all covered in the monthly fee. There are medical professionals helping with the health issues of the residents. I'm writing this today to acknowledge the great efforts of the staff as they protect the residents against the corona virus. Mom told me today in a phone call that they are all staying in their apartments, with meals being brought to them, instead of at the dining room. Will Burke is normally the sales manager. He's a great guy. Mom told me Will is busy with a ton of other things related to the virus. That's called stepping up! https://www.brookdale.com/en/communities/brookdale-prescott.html

This company is the worst I have ever seen! After spotlessly cleaning the place, they still kept…read morethe entire deposit. Never ever use them, there are way too many places to rent. Upon moving in, the unit needed to be cleaned and i It was left better than received. Definitely a scam operation!

Sharon is my hero, I spent months looking for a place in my…read morebudget and rent right was very patient with me and made an effort to get me a place i could afford to live. they are professional and always very clear communicators!

On the positive side, they offer the option of leases that are less than 12 months. For a premium,…read moreI paid for a shorter four-month lease, letting them know on the day I moved in, that I would not be renewing. I was forced to find a hotel initially, as my room was not ready on the move in date due to the being permeated with the smell of cat urine. I tried to be as understanding and cooperative as possible with the delays. 30 days before the end of my lease, I stopped in the office to remind them that I would be making no changes to my lease, and moving out as per the original lease, in 30 days. I was advised that because I did not give them 60 days' notice that I was NOT going to make any changes to my lease, that I would be charged an additional month rent plus a $200 fee. I tried to speak to them to ask if they could advertise the room for rent and allow me to only pay for the agreed upon 4 months if another renter responded to the advertisement, however they were unwilling to allow me to stay with the terms of my original lease because I did not give them 60 days' notice that I was NOT making ANY changes to my lease. Have you heard of the term "thievery by fine print?" Beware.

Pamela, the office manager, will be your only point of contact should there be any problems, and…read morethere will be. If she decides she does not like you, she will not answer or return your calls or emails. She will even avoid you on property. Writing to the management company, calling them, will get no response whatsoever. I moved out on June 8, with rent paid up until the end of June. Without any communication to me, she rented out my apartment early. The parking space, mailbox and unit I was paying for, began being used by someone else! I only learned this when I visited her in the office to return keys. She has my forwarding address but here we are at the end of July without my substantial deposit returned. This is against the law, both collecting double rent and not returning my deposit with an accounting within 14 days. The voice mailboxes are always full and she ignores all attempts at communications. She has behaved outrageously in many other ways, as well. Snaps and yells at residents and is generally rude and runs the place like a dictator.. She prides herself on getting new customers but retention is a problem. There are many unhappy residents. Since no one at the Winfield at the Ranch property cares, it's time for small claims court and reporting Winfield to the authorities.

I have never left a review for any place, services, etc. I felt compelled to leave an honest review…read moreof Winfield at the Ranch after living there for the past two years. We were the first residents to live in our apartment and had many experiences. I would give this community a five star review, but the office manager is the reason I'm not. At first Pam in the office was very helpful and inviting. She helped us get our apartment in a very short time frame and was very accommodating. After the first six months or so, she became very hard to get in contact with. We would call numerous times during normal business hours with no answer. After a few unanswered phone calls, we would go down to the office to try and contact her in person, only to find that the office was closed. Mind you this was during normal business hours and happened on several occasions. I could understand if it was once or twice and maybe she was out of town, out for lunch, etc. Pam is very strict on the residents, but does not hold herself to the same standards. She is very hypocritical on her rules and makes it apparent that she is above them. One example is the parking rules. You're allowed to have one car per resident and one covered parking space per unit. Pam on the other hand at one time at three vehicles of her own, taking up two garage spaces and parking the third vehicle under a covered parking spot. These vehicles included a Ford pickup, a Dodge Challenger and an older station wagon. Now, if there was an open garage space available, I can see how this would be appropriate. But when you have a waiting list for garages and your community manager is using two of them for her personal vehicles, and parking in covered spots, I feel as if this is inappropriate. Also, you are not allowed to back in to parking spots (which is normal protocol for communities), but numerous times Pam's Challenger would be backed into a parking spot without her moving it for hours. She once gave me a "parking violation", a bright orange sticker, on my vehicle for being backed in for 30 minutes. The apartment itself was nice and felt like home. The best part was the pest control, we seldomly had any bugs, and if we did they were very small and minimal. Holiday patio contests were fun and made the community feel very festive. The pool and gym are nice community amenities and were always clean. We would have renewed our lease if it wasn't for two things: Pam and the monthly rent increasing drastically.

Great place to live. We love living at Pine Lakes as close to downtown Prescott but relaxing. The…read moreresidents are friendly. The rent is reasonable for the county.

New manager is a nightmare, no gas for 6 months, no support from home office. The clubhouse has…read morebeen turned into a way to a way to make money, not create a fun place to meet. If you are thinking about buying look close and ask the people that will be living next to you what they think about the management.

Having leased for a year and a half, Journey has been a paragon of integrity. After the other two…read morebig rental agencies in town told me multiple lies, contradictory statements, and extorted lots of money from me, I was worried there were no honest rental agencies in Prescott. I am pleased to say that throughout several issues that we worked through with Journey, I always felt like I was treated fairly. When I compare the leases from Journey with the others in town, it seems that Journey has higher and more explicit fees for violations of the lease. I prefer that over the other agencies that seem to make their money by bullying and deception. I get the sense that this is why other reviewers were not happy with Journey. I much prefer those who do things by the books as Journey does, because there are no surprises. What the lease says is what happens. And they have been willing to work with me and the owner to adjust down fees for my minor violations. That combo of transparency and flexibility gives comfort. A minor issue is that they give service windows for visits of 3-4 days which seems excessive; would prefer a specific time. They do lots of maintenance; every few months they will come out and change the furnace filters which is something that other rental companies require tenants to do themselves. And there are inspection walkthroughs regularly. Another rental agency took months and lots of reminders to get an issue with dryer vent clogging fixed. With Journey the dryer vent clog was fixed with just one request on my part, and they even went above and beyond to replace the outside vent cover so the problem wouldn't happen again. When a button on the stove didn't work, they replaced the whole stove with a brand new unit. Communication with Ryan and Sharon was professional and efficient.

Horrible! Never rent a property from this "company". They are no better than dealing with the…read moremob. Threats, sarcasm, and penalties. They will ghost you on repairs. The AC blower motor failure was reported. They never replaced it until we moved out a year and a half later. NO AC DURING THAT ENTIRE TIME PERIOD. They "lost" my rent payment twice in a six month period. Each time they posted a five day pay or quit notice and fee, and a late payment fee for not paying rent on time. When I stated that I had proof of payment, they "found" my payments, they dropped the conversation, The fines remained. Threatened with fines when I turned the gas off for the summer. Snarky text messages and threats of additional fees until I showed proof of zero balance to gas company. They do not keep track of lease expiration dates. I went four months without a lease and they placed the blame upon me. They will not return any of your deposit and add charges so you end up owing money. Amber is the worst of all of them. She is very sarcastic and has classic sociopathic traits. Never rent from this company!