This company Is a joy to work with.. exceptional quality and price!…read more Thank you so very much! I will be forever be a grateful client.

I would love to review based on the printing - but I can't. First time I was on a deadline so I…read morecalled up and the girl told me to email the files. She said it'd be done by 4pm. Well at 2pm I received a call saying the printer is broken. I asked if they have only one printer and she said yeah. Then I asked for a recommendation and she didn't even mention the other locations. This morning I woke up early to go to get a print done after seeing they're open on Saturdays. I thought I'd give them one more shot. I wake up early, walk downtown - not open. Even though it clearly says Open at 9am on Saturdays on all of their online profiles). Completely unprofessional. I then called every other locations - none of them are open... or they aren't picking up their phone.

Whoever answers the phone is rude and doesn't know how to say goodbye to customers. just yes and…read morehangs up mid sentence lmao. their prices are outrageous too. just go to staples lol

I had a terrible experience with this company, unfortunately. Some staff in particular really need…read moreto work on their customer service skills, especially over the phone.

I've dropped off so many packages here for returns and recently got my passport photos done here…read moretoo. I don't know the name of the person who runs this place, but he's always smiling, friendly and helpful.

I've used this service twice. They are in transition to new management, which can be frustrating…read more The managers are trying very hard to provide good service, but that sometimes means they go too slowly . . . and make mistakes that they cannot seem to figure out how to correct. They need to realize that when customers are in a rush--and tell them so--they need to step on it. When they make mistakes, just move on and get the job done. With more experience, I expect this store will be reach the standards of the former owners. One annoying thing, though; they charge you by the minute for the computer plus charge you to print out materials. Seems like double billing . . .

This company steals from independent entrepreneurs. Worst…read morecustomer service. Theft. Gaslighting. Aggression. Negligence. Rude and abusive staff and ownership (the owner showed up unannounced at my office, aggressively interrupting a meeting with clients to argue with me). They have not provided what I paid for, have not once apologized and refuse to refund my money. I am a solopreneur and very small business selling streetwear and handmade products. I ordered some shirts for a client and an event, pending a due date which was made very clear. As I was on a deadline, I chose this company because they assured me they could meet the demands of the quick turnaround where other companies I have worked with in the past were backed up on orders. I provided very clear instructions as to what I wanted (silk screen on front, heat press label on inside neck). This was agreed to verbally and confirmed in emails. Company refused to provide comprehensive pricing and service breakdown on their invoice, but arbitrarily gave a blanket sum without particulars, even though I asked several times. There were several errors with mockups (incorrect colours of tshirts, incorrect dimensions for designs) and invoicing (incorrect quantities). Took over a week to finalize order due to their repeated mistakes. Employees are incredibly rude and hostile. Prior to the due date, I arranged to pick up the order at a particular time and accommodated for that. The afternoon I was supposed to pick up, they told me that they had decided to close up early and I had to come get the garments now. Eventually, after several emails asking to deliver (I couldn't just drop what I was doing), they finally arranged for delivery. When I finally got the order, the neck labels were not heat pressed like I ordered as they decided to silk screen instead. As a result, the ink bled right through the shirt. See attached photos. What you are looking at is the outside of the shirt and the print is supposed to be on the inside. I have scribbled out my logo, but you can clearly see that the silk screened ink bleeds through in reverse right through the shirt. The garments are un sellable/wearable. As a result, I lost revenue and business that were dependent on delivery of these items that weekend. When I sent photos to the company for evidence, they told me that there was nothing wrong. They asked to see another shirt I had printed from another company, and when I did told me that it was not screenprinted (?) when it clearly was (the company who printed that shirt only does silk screen). That day, the owner showed up unannounced at my office while I was in a meeting, saying that they decided to silk screen because it was cheaper for them, demanding to see other merchandise printed by other printers. I was in the middle of a meeting and the disturbance was incredibly unprofessional and aggressive. He took the shirts with him. Today I asked for a refund again, including some compensation for lost revenue and clients. The owner shouted at me on the phone, telling me I'd have to take him to court, and then sent an email denying any of the interactions when I clearly asked for a particular service (please see attached screenshot stating the type of service that was promised). As a solopreneur, I am now out a large sum of money which affects my direct livelihood. I am not a corporation and this is my personal finances that have been depleted. Not only have I paid them for the order in full which they are refusing to refund, but I have lost opportunity to generate revenue and relationships with my clients have been broken as a result. This company steals from independent businesses, the owner is aggressive towards women and gaslights when accountability is requested. I am still waiting for my money.

Horrible. Took a high quality hooded sweater to them for a custom memorial print, in which they…read morecharged me a lot for a digital print. I felt ripped off, they used a cheap print but still charged me for the digital (I have the invoice). It was very poor quality, and they had these strange excuses for why they charged me for a high quality print but handed over garbage. Not to mention they had told me it would take them 3 days, only to finally pick it up in frustration two weeks later when they finished it. Stay away from these people - whether you're a business owner or you're making something privately. There's much better out there for cheaper these two will rip you off.

I just came in with a rush order, as I needed updated business cards for a meeting with a Japanese…read morecustomer (who traditionally exchange cards...which I only learned 1 hour before the meeting). Tom was incredibly helpful, printed the cards for me and had me on my way in less than 20 mins. Wonderful customer service from a local shop...who didn't even want to charge me a rush fee until I asked them to. Couldn't recommend more!

Service was fast, product was excellent quality and Tom was very pleasant to interact with. Highly…read morerecommend!

I needed some items scanned and emailed. I received the most helpful, friendly and professional…read moresupport from this business and highly recommend Copies Plus.

Service is OK. Not great which is why the two stars are missing. Service super important for me…read morewherever I decide to go whether it's a company like this one or if it's a restaurant. Their service could be better. Much better because I came in wanting to print a funeral program. And the guy asked for my USB which I gave him. And he didn't even ask me to come over to the computer with him. He just looked at me as if I didn't know what to do (which I didn't cause he never said anything to me). The staff could definitely be friendlier. The service there felt cold. Perhaps it was because it's a Saturday morning. But still. You're at work. And if you're at work. You gotta be prepared to give the best type of service you can offer and give when you're at work. I would still recommend this company if you needed something to print. But like everything else. If they don't improve. Time to move on cause there are companies that do take their service seriously.

Was 20 dollars for 30 color pages, OUTRAGEOUS cost of printing. The lady started printing before…read moreshe told me the cost and then couldn't go back and I had to pay. Makes me never want to go again simply because how criminal that pricing is. Not her fault but my goodness that's not going to get you customers.

Not that I think at this point that UPS particularly cares about the quality of their customer…read moreservice, but the bald fellow they have working the counter at this location badly needs an attitude adjustment. I say I'm there to pick up a package and he shrugs his shoulders at me like, "Okay. So what?" Obviously I need you to prompt me to do something, I don't know how your job works. Really struck me as someone who probably spent lunch hour in detention, despite being 45ish years old. 1 star for the terrible personality, 1 more for at least getting me out the door quickly.

Short and sweet - all I've got to say is that the staff working here are friendly and eager to help…read moreyou out. They answered some questions for a real small job that I had, got back to me super fast and printed my labels in a day. I was so happy, I am looking forward to using them again for future projects.

If you're looking for a professional, friendly team to support your printing needs - look no…read morefurther! I have worked with TPH team at 608 Hornby with my previous company, current, and for personal needs. No matter the project, size, or timeline - they are up for the challenge. Thank you to Lisa, Kim and team for their dedication and work. It's hard to find people like them.