Purchased my vehicle here and take it for service here every time it is due. Olivia is very helpful…read moreand professional.

Worst experience ever! They double deal so that whoever gets approved first gets the deal…read more This is also known as lying and cheating and reflects upon how management truly is as professions and individuals. All week my girlfriend had been in communication with the salesman. Today 9/25/21, Sat. we had an appointment at 1:45pm and sat our whole day around it. We both test drive the Dodge Durango. Bank had been called earlier that week and she knew what she could do. It was all left up to the test drive, interior and how much they would give for trade in. She sat down with salesman to await to hear from financial to only have the woman from financial to walk over and to tell us that the vehicle had just been sold! Really?? We spend a whole going through everything, set aside a whole Sat even both test drive to only have it sold out while we are going through the process?? What do you not understand about internal communication? So you start a deal with one person and just in case you don't make that sale you go ahead and offer the same deal to another? Management in all the sales area was at fault! The only person that wasn't and that truly sincere was the salesman we dealt with. It was also his last day there and from what we understand this is one of the reasons!

I paid almost $400 for a oil change, I took it in for low oil pressure, they looked at the previous…read moreoil change sticker and said it needed a oil change, I left with same problems 3 days later, I questioned why they didn't troubleshoot and was told it would be another $800 because timing chain cover was in the way of getting oil pan off to check screen, I took it somewhere else and nothing was in the way of removing it, beware of fraudulent charges, they will take advantage of people with no knowledge of engines

I have been using Southern Longview Automotive for several years now. They are the only mechanic I…read morewill take my vehicles to. Joe always goes over what they found in detail on my vehicle. He is exceptional at helping me understand what is going on with any given issue. He always gives me multiple options and informs me of any possible outcomes of each option. I've never met another mechanic that would take over 20 minutes on the phone helping me understand the problem and make an informed decision. They are always transparent on the parts and labor costs, and they warranty most every part that you get replaced with them. Matt, the owner, and his team are highly knowledgeable and they truly care about your vehicle running properly and safely.

We are full time RVERS, only in town off and on during several months of the year. To accommodate…read moreunforeseen events in both our lives and the folks at Royce's, they rescheduled three times over the course of a year. Yet, they held to their original estimate/quote, and when an unexpected part replacement ended up being required, they found a way to swap out for something on the estimate that came in under budget, and didn't raise their price. More than fair! And the work done looked great. Highly recommend!

I found myself in Longview with some damage to my car. I needed my fender and underpinning secured…read moreso I could safely make it back to Houston safely and with minimal damage from the loose pieces damaged on my car The team at Royce's Paint and Body got me in right away although I just popped in as I passed by. They were able to get me safely back on the road in 15 minutes. Great Team at Royce's. Thank you Gents!

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

Most honest, hardworking mechanic. Always took our cars here while living in East Texas. We now…read morelive out of state and and needed to take our vehicle in while visiting Etx and he worked us in and got our vehicle back up and running safe for our family.

First off all let me say, why I give 5 star rating. Oscar just happens to be the first technician…read morethat is honest and fair that I have met and done business with in a very longtime. I say this because we went to take our Ford F-250 to another place and was told it would have to have all the injectors replaced and other stuff done for the price of $3700!!! I called a good friend that recommended Kahunas and called and spoke with Oscar. He quoted over the phone the exact items to be fixed but at a lower price $3100 we said okay took it to him in a Saturday and left it with him. Monday afternoon I get a call from him and said it doesn't need injectors, after his diagnosis it needed an injector module and filters, flow plug, drain the tank and new fuel.... $1500 Moral of my story, new customer for life!!

I had an outstanding experience with this business during the aftermath of a snowstorm. They were…read moreprofessional, good communicators, very friendly, and provided quality service. These are the kind of people who do what they say they're going to do.

Me and my family had a blow out flat tire last night on the way home from Florida. We couldn't have…read moregotten more blessed to have gotten Pat to come and help us. He went above and beyond to take care of me and my family and was very patient with us. Thank you Pat for all you did for us buddy I'm extremely grateful to you for helping us in a bad situation you were truly Heaven sent my friend, bless you and your family!