my name is shirley dillard i drive a 2014 smart car for two passion and it was difficult to find a auto shop that could do repairs on the car,so one day i decided to go on line and search for place in longview that could repairs on a smart car,and praise god faith automotive was on the list i called and it has been nothing but excellent respect and excellent service. on monday march 31,2025 had an appointment for an alignment and oil change unfortunately my car being the side it is no alignment could be done, but received an oiled change and fixed my tire that was low do to a nail being in the tire. if there could be a rating higher than five stars i definitely would rate them 10 stars. i pray that god would bless faith automotive located at 3515 west marshall ave longview,texas 75604 to be a successful auto repair shop for many more blessed years to come. as i have always received nothing but respect and excellent service may god bless them and keep them in business a loyal and supportive customer shirley dillard of longview,texas read more

We were referred by a mutual friend. The service & the engine repair exceeded expectations. Will definitely refer to others. 100% satisfied!

Charged me for tie rod rim and tire repair. Took my car to another mechanic and told me faith automotive never even touched my tie rod. They sure did charge me for it though! Will NEVER go back!!! ( they deserve 0 Stars!!!! ) read more

I highly recommend their service they do quality work and they have the best prices in town thank you faith automotive

I enjoyed working with Faith Automotive . Everytime I called I was greeted with amazing customer service and they kept me updated . I'd gladly work with this company again . read more

Faith has really been there for my family. We love the way they break the bill down with photos. There has never been a time when they have tried to up sale us on anything. read more

Super sweet customer service. Was able to get on a payment plan, which was a big help. Thank you so much Faith Automotive!

Brought my 96 chevy 2500 in for several issues, brakes, alignment, front end, tail lights and water pump. They had the truck for 2 months and I paid 1800 the first time I picked up my truck. Had to immediately bring it back because tail lights, alignment and brakes were not fixed. Another month in the shop and another $1000 and the front end is still not right but i will not take it back to Faith. They also had a car of mine for 2 months. If you want your vehicle fixed in a timely manner and fixed correctly do not use Faith Automotive. read more

This is a great shop to go to for any mechanic needs. I got an oil change and they did a great job. Quick and friendly and they even made a follow up call to make sure everything was good with my truck following my oil change. Great value and great customer service. Will be bringing my truck here from now on. read more

5/17/24 Rescued in the UPS parking lot by the Owner of Faith Automotive. An answered prayer! While I'm sitting in my car with smoke roaring from under the hood. A concerned young man walked up to my passenger window asking if I could use some help. NO EXPECTATIONS, that was clear and before I knew who he was. He is concerned and offers his help. He didn't have to stop and ask. I asked if he knew of an automotive shop. Bang!! What a surprise and answered prayer I got . We got my car to Faith Automotive their PROFESSIONAL staff listened, acknowledged, and SOLVED my car issues. And let me know of other minor issues I have. Which I was aware of. Now I will be taking care of these issues and ALL MY CAR ISSUES with FAITH AUTOMOTIVE!! I have a 2008 vehicle and NO SHOP in Longview or Kilgore or Henderson has found these problems I've been dealing with until now. Everything is in working condition and running GREAT since I've picked my car up from Faith Automotive All surrounding DEALERSHIP'S of the car in Longview, Kilgore, and Henderson, apparently inexperienced and/or not caring mechanics mostly my opinion management!! No problem dealerships taking our money only for me to continue to return and return the same car for the same issue (not fixed). FAITH AUTOMOTIVE ROCKS!! They did it! Replaced it, repaired it, test drove it several times and I got the call; it's ready for pick-up It's DONE! FIXED!! THANK YOU ALL! I'll see you after Memorial day for an oil change. No more going back to the dealership for oil changes OR anything else!! No more headaches just to get oil changed and to return the next day to wait more for them to tighten the oil filter, or set the oil change reset button, or to place the oil change sticker on my window, or or or. ALWAYS, I'm not exaggerating. I kept making excuses for the behavior. Well I'm done and I'm keeping The Faith Automotive. I truly cannot EXPRESS my gratitude for the Management and staff of this establishment!! I've found them to be Respectful, Caring, "Intelligent", interested in my vehicle issues, my opinion and feedback. Honestly a "honest" family owned "PROFESSIONAL" REAL automotive establishment in Longview and for all surrounding areas that need the finest mechanics in East Texas. FAITH AUTOMOTIVE "IS THE" BEST IN EAST TEXAS!!! Get this name in your contacts to go to!!! Thank you for reading my review. It's important to read reviews! read more

Faith Automotive - Auto Repair Near Me - Longview, Texas

Great friendly place to take your vehicle. Definitely recommend Faith Automotive for all your car needs!

after an initial quote of 184.00 to run a diagnostic the price quickly jumped to $417 after a technician added DEF fluid. this is a simple process of opening a gallon container and pouring it into a reservoir. After questioning them on the charge they became visibly upset and readjusted the price down to 226. Even though they did not finish either the service or address the original problem. Their position is they were not allowed to continue with the "diagnostic " ? I was charged for labor even though the service was not rendered. Also they add a 3.5% fee for credit cards so when presented with a check I had to sign a document for paying by check? The only other option is cash. read more

Been coming here for the past 3-5 years. Overall very kinda hearted people. S/o Victoria for the door handle lol!

Love coming here for all my car needs. Over the years of my vehicle coming here, I've had new tires, new wheels, transmission service, engine oil change, oxygen sensors and more replaced. They've always done my Tahoe right. 10/10 recommend read more

RUN AWAY QUICK!!! We spent so much money and the problem was never fixed. Been back multiple times and still wont fix it. what a waste of time and money and now a ruined friendship! we been friends with Johnathan for a very long time but since he has taken over ownership he has changed, he couldn't even look at us when we walked in nor did he speak....we will NEVER GO BACK!!!! No stars NO STARS!!! read more

Missed diagnosed the overheating issue, replaced the radiator and battery for $1100 bucks. When I picked the car up never saw where they checked the thermostat. Car was so called finished on Friday, I picked it up on Monday afternoon and by 5pm it was overheating again with the new radiator. Took it back, which I never should have done. I get a call saying my water pump was bad and it's 2800 bucks to replace!!!! Asked them to check my front seat because it wouldn't move back. Oh! You need a new seat, the entire seat, we checked and it's 1600 bucks to replace because they don't sell the motor separately! Picked my car up took it to a real shop, water pump is fine they drove it for a week and it never over heated!....because they checked the thermostat!!!'...and repaired the seat with a switch for $155. DO NOT TAKE YOUR VEHICLES HERE! The fix something that you do need and then tell you you need another part and they never took responsibility or accountability for misdiagnosing my car. Took my $1100 to help pay for that remodeling job!!! Do yourself a favor and go someplace else!!! read more

Gave 1 star cause 0 wasn't an option! 3 weeks first round with car. Said fixed. Not fixed! Now they've had it 2 more weeks....still not fixed. I think they just don't know what to do and are too prideful to say so...​​ read more

I purchased parts for scheduled replacement on my car a few years but back prevented me from installing those. Was fortunate to have Faith Automotive agree to do that while I waited. I did business with Frank for decades at his old downtown location so was glad to see them at a better location. They gave me a computer generated job estimate that included an additional charge for removing then resetting a component that was part of the main job (timing belt kit). That job cost was around $450 and the added charge was $180. I pointed out with the young ladies and the loudmouth guy saying their computer program provides highly accurate job estimates. I told them to come outside and look at the engine then at the pages on the factory shop manual on my smart phone with the replacement instructions. The loudmouth said the mechanic would need to verify that first. Frank came walking by so I asked him to verify it. He remembered me so told Jr. to remove the charge. The mechanic did a good job except for leaving out a transmission mount bolt that was extremely difficult to access. I found the bolt a month later so drove back to Franks to show the loudmouth. He said a new bolt was installed since the old one has rusted. It had two rust spots on the head. I advised him to have their mechanics be more careful reinstalling components since leaving off a single nut or bolt can cause premature failures. He made a smartass remark then left. read more

faith Automotive is the worst place to take your vehicle to be Fix ,they donot do shit. to fix your Vehicle they mess it up more then fixing the problem, but They're good to charge the insurance, but never fix the problem., my husband took his car 3 times and never fix the problems the car is worse then it was , and they call them self Christians , there good only to take your money that's what their good for. never take your Vehicle to be fixed at Faith automotive you're gonna regret it ! read more

My back window wouldn't go up and they fixed it temporarily until I can have it done right , reasonable price and they were very courteous to me read more

Customer service was awesome. Even after I got frustrated (nothing to do with them) and was a tiny bit mean. I am sorry. They took care of all my needs. Walked me through everything. My car is now running smooth. Every things seems great. Horacio was extremely patient with me and I am thankful for him and his team did. Due to Covid, he delivered my car to my house after hours. That was awesome. 10/10 I would recommend this place. read more

Screwed me over on my ac repair. I paid 900 dollars on their diagnosis of my ac not working and ac wasn't fixed after repair and they didn't make good on it. They wanted to charge me another 900 dollars to replace another part after the first part didn't fix it.1800 plus dollars because they don't know how to troubleshoot. read more

DO NOT COME HERE! Please be aware that the work that was done to my front brakes was not done properly. I had to get them done again at another shop because they were still shaky. Another shop had to replace the front brake pads. They overcharged me for the work. The technician was wrong when he said I just needed a hub and it was safe. I did not need a hub at all. Also they were late getting my car done. You tell me 4pm. I expect 4pm or if you can't get it done at that time. At least a courtesy call to inform me you will be late. Don't waste my time. I repeat DON'T COME HERE!! Very dissatisfied! I expected more out of this company. read more

This is AN absolutely HORRIBLE and DISHONEST COMPANY!!!! I sent my car here to have a alternator fixed and when I got my car back they told me my air didn't work!!! I told them my air was working just PERFECTLY before I took my car there so they have messed the air up and now they want me to pay and additional $350 when it was their "mistake". Do not take your car here they will purposely break something for you to have to keep coming back!!! Is there something I can do an this? Who would I call for assistance read more

zero stars, not only was frank rude, they didnt tighten my lug nuts, so my tire came off! this was all 30 minutes after leaving his "shop"! leaving me stranded on the road. he refused to take responsibility!!! do not go here read more

Wonderful Service, I had my radiator changed out, water pump, rack and Pinion, and Ac fixed at Frank's Lobo Tire. Thank you!!

Very honest and friendly staff. I have had all kinds of work done to my vehicle from motor mounts, shocks, and down to an oil change. These guys are great and very honest as well as very reasonably priced. Something that is rare to find. I will always bring my vehicles and would recommend others to come her for all their needs. Oracio has always been my service advisor. You will not be disappointed!!! read more