I was very happy with my service. Very fast and reliable. The driver was a very courteous gentleman…read moreand was very careful with my car. HIGHLY RECOMMEND!

From the owner: Thorntons Towing Service offer reliable services like Towing, Roadside Assistance, Lockouts,…read moreJumpstarts+

Horrible company. My teenage daughter stuck in mud on the side of highway, AAA dispatches M&S and…read morethey say it will be an hour. After an hour M&S calls my daughter and tell her they're not going to come. She calls AAA and is told they still show M&S is coming. So I call M&S and I'm told, very rudely, they are not coming. I ask if they informed AAA of this fact, lady on the phone says "We told your daughter, she can tell them!" Now it's getting close to night, and AAA is just finding out that their provider is not going to come and they have to find someone else. I don't blame AAA because they were in the dark, but M&S are terrible and basically don't care. Save yourself the heartache, get someone else from the beginning or you will find yourself still stuck on the side of the road.

UNRELIABLE AND GREEDY. After waiting for this company to…read morehelp with a fuel delivery to my vehicle paid by my insurance, they decided they didn't want to do the service since they were expecting "payment upfront" from the insurance. They are on contract and get paid after service. After learning they couldn't finesse for more money from my insurance provider, they cancelled the service I had already been waiting an hour for. Also weren't very friendly. DONT GIVE THEM BUSINESS.... THERES MUCH BETTER WAYS TO RUN A BUSINESS.

The lady (I use that term loosely) who answers the phone is the rudest and most disrespectful…read moreindividual I've ever encountered in my life. I simply was calling to try and understand on the cost I was attempting to come help my family member with and pay for them and I was treated so ugly and disgusting from the onset of the interaction and I was very polite in the beginning and even asked how she was doing. I think once she realized we were African American her whole attitude changed. I see why the reviews are low. You have someone old and miserable working there. It got ugly and she continued hanging up on me because she didn't like that I was returning the energy she gave me. Please do not work with these people or let them get your vehicle if at all possible.

Everything front the older Blonde lady sitting at the front desk to the tow driver who towed the…read morecar in is Trash .we had our car towed here after a accident and the old African american guy gave us a total of 185.00 to go 3 miles then once we got there they charged 265.00 . So 1 they are liars 2. The tow guy damaged the car as he was picking it up #3 the guy got upset because we told the Blonde in the office he damaged our property and walked up to my Son got all in his face yelled get the Foh out and pulled a gun . We had to call the cops on them . If you care about your Vehicle and want to be treated like a Real person Do Not I repeat DO NOT EVER have this company tow your car Prejudice to say the Least and very disrespectful !!!!!! Beware !!!

My 84 year old father In Law had a flat tire on the Interstate and he called me for help finding…read moresomeone to change his flat tire. Latoya at Motormouth answered the phone promptly and I gave her his location and phone number - and she sent a truck out right away, changed his tire and he went on his way. We were very happy with their response time and quality work. Thank you Latroya!

Good on service but a scam if use credit card to pay. Charged my credit card $550 for assisting…read morewith a blown out tire. Credit card had 3 charges totalling the $550. Have blocked my phone calls and text. Filed a scam complaint with the AL Attorney General's office. Will not return calls or texts. I do not recommend if you are using a credit card. Incident happened on I-20 on 10/8/2025 outside Tuscaloosa, AL. Did a good job replacing tire but scammed the monies.