Excellent and friendly services!! Whatever you need done will be in a timely manner and a job well…read moredone.

Poor/non-existent customer service. 2020 This company was…read moreproviding service in my neighborhood and I was recovering from a couple herniated discs in my back so I called and used them for the 2020 Spring/Summer season. $40 per mow for my medium size lawn that takes them less than 5mins to mow. Signing on was fine but response to my communications was slow and I often had to call or email multiple times to pay my bill each month. I was told Covid had pulled Rachelle away for child care meaning Rob was left to manage the business so everything was happening slowly. The mowing itself wasn't great but it was getting done. The team followed the same exact pattern every week they mowed which formed ruts in my lawn. I've never used a lawn service before so chalked it up as part of this being a basic-level, relatively low-cost service. Then the lawn care team mowed a hose that was in my backyard and didn't tell me. Just shredded it multiple times and without skipping a beat kept going. When I called the office and left a message Rachelle called me back and was apologetic, offering to reimburse me for hose. I told her that wasn't the point but instead I was concerned they had damaged my property and not bothered to tell me. I was assured that wasn't acceptable and not the level of service they normally provide and that they would talk to the team member. In June I asked them to raise the deck on their mowers because they were scalping parts of my lawn completely killing the grass. No reply. They advertised they could do additional services like verticutting, aerating, and fall cleanup so I left a message requesting a fall cleanup. No reply and i didn't know if it was actually going to happen until they just showed up one day and did it without letting me know to expect them (so I could lock my dog door to keep my 4 dogs inside). They blew a ton of leaves underneath my large deck up against the house attracting a varmint who nested there and into the window wells. I had to roust the varmint and clean the window wells out after they were done. Not okay. I had paid them over $100 to take care of of the leaves and instead I spent hours finishing the hardest parts of the job. I was waiting to receive the bill to call and complain. However, two things stopped me. First, I didn't get a bill until the following spring. Second, this company had proved they're working on a shoestring and that my opinions about their poor service didn't matter. I emailed to discontinue service in October and asked to settle up my bill. The mowing stopped but I didn't get a reply or the final bill until the following spring (2021). Yes, I got an invoice 5-6 months after my final service which was the fall cleanup. 2021 - I recovered from my back injury and enjoyed the Spring/Summer season of yard care on my own. We're approaching fall now and this company has a team that still mows 3 of my neighbor's lawns. I know this because they park the company truck and equipment trailer in front of my house every week even though I'm not a client. A couple weeks ago the team pulled up as usual and parked on the street directly in front of my house which reminded me I had intended to call to see if they could finish up the season for me. So I called the office and left a voicemail asking if the team that is right here, right now could include my lawn which takes them less than 5mins to mow. No response. Not wanting to lose this opportunity, I stood outside in the cold and waited until the team was done mowing my neighbor's lawns then asked a team member if they could do my lawn since they were already there. I got a blatant smirk and a rude no, pretty sure we're not taking on new clients. I thanked him and went back inside. I called the office and expressed my dismay at the rude treatment. It was uncalled for. No reply to either call. Today the team was back and mowing my neighbor's lawn and parked in front of my house, walking through my lawn to do it. I asked them not to walk through my yard. They agreed then did it anyway. These guys are just completely rude and tone deaf. Overall, I'm frustrated with the poor customer service of this company. Covid was an excuse that I accepted that for a year. But I think this is the new normal for this company and it just doesn't work for me. So neither do they.

This company was hired by my neighbor to trim a tree in his backyard. They accessed my backyard…read morewithout asking permission and then spit on my driveway while I was telling them they need to ask the property owner before entering a gated backyard. They were extremely disrespectful to me and another female neighbor. I would never recommend them to anybody.

I usually go for three bids on any project. Smith Brothers was the only bid I got. The others were…read morecompanies I'd even used before. I would have probably picked them anyway and will toss my three bid rule next time I need tree work. Fair. Fast. Fantastic. Tim, Scott and crew were pleasant neat and worked out a compromise trimming that satisfied my wife and me. The tree won't get better, but we'll get a few more years from it.

Service 10/10 ; my entire block uses them now. Weekly reoccurring service, additional landscaping,…read moreadd on services, quarterly service and spring & fall clean up! They were also able to assist and provide construction & completion of our new patio WITH RAILS! Cost: 10/10: fair, no negotiation necessary. Value/Communication: 10/10 the owers are transparent and can get the job done efficiently and effectively without any issues. I've never been one to tip my lawn care provider but they take care of our neighborhood and we appreciate them.

Monday I called bright lawn company for an estimate. They did this same day and the next day they…read morewere at my house. They did an amazing job especially for the price. Will definitely be a regular customer. I would recommend them to anyone!! Thanks guys!!

Asked for a price that was significantly higher than other bidders' who had also exhibited more…read moreknowledge about the appropriate time of the year for trimming the trees.

A+ service and pricing! July 2023 storm took down our backyard trees and destroyed our power…read morelines. Izzy and his crew came in, trimmed and cleaned up the trees. They also fix other landscape & concrete issues. Highly recommend them.

Recent high winds caused a critical crack to develop in my 30 foot tall, double stem oak tree. If…read morethe tree failed one stem would hit my house or the other stem would hit the street in front of my house blocking access for the 6 houses at the end of the cul-d-sac... One call on Friday afternoon and Alex responded, accessed the situation, explained options to me and cabled the tree for safety. His crew arrived as promised at 7:45 Monday morning and by 2:00 the tree was down, stump ground away and area completely cleaned up. The crew boss upon arrival explained how they would proceed with the job. His crew worked efficiently and seemed well trained, rehearsed and synchronized in their jobs--I was impressed at how smoothly the whole operation progressed and was completed in a timely manner. Totally professional start to finish. This is a VETERAN owned and operated family business .

I can't say enough good things about their service and communication. They did everything they…read morepromised and left our yard in tip top shape. We are going to have them replace the tree they removed in the spring. An extremely professional company, I highly recommend them!

Technician came to fix burst irrigation. Said he will return the next morning to turn water and…read moreinstructed me not to turn water on. No show and wants to charge us to come back despite his initial statements. Dumbfounded.

My experience with Heinen was great! The job was a little over my head so they were nice enough to…read morecome back a second time and walk me through what was going to be done to regrade my yard. I had to pay 1/3 deposit in order to book my job but they were honest about the timeline being 3 weeks out and that's what it ended up being. Several days after completing the job, I even received a follow-up phone call to remind me to water my seeded areas.

We were in need of removing 2 trees threatening power lines. Todd gave a good estimate for the…read morework. In the mean time the power company came a cut the limbs that were an over the lines. Todd came and gave a new estimate for removal of debris and removal of the trunks left by the power company. Todd and his crew did great work. I will make Todd my tree man from now on. Thanks Sunshine tree team!

Big chunk of one of my large trees blew down and broke apart during a storm earlier this week. I…read morehad heard a loud sound, but it was dark out and I didn't discover the actual problem until the next afternoon. I obtained three names and numbers of tree services from friends and called Sunshine late that afternoon. Before 8 a.m. the following morning Todd had looked at the damage and the whole tree and gave me a verbal assessment of what needed to be done, what the price would be, and when the work could be done (same day). Shortly, I received an email confirmation of our conversation and sent back acceptance as I liked their quick response, what I thought was a reasonable price, and straight assessment without any up-selling. Within a short time, Todd called to update me on time of arrival of his crew. By 11 a.m., there were 4 guys in my yard working on the tree and debris removal. They worked diligently in rainy weather to complete the job. Every bit of debris was cleaned up and the tree looks great and is so much safer now. I was very pleased with their excellent service and will absolutely call them again if the need arises. This is a family business located near Old Downtown Overland Park.

Good price, friendly and helpful staff. Thought I needed way more dirt than I ended up needing.read more

On Friday I had 1.5 cubic yards delivered to my home & Joe was soooo professional & soooo nice! I…read morerecommend this company! 10 out of 10!