I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

We were very impressed with Dr. Drain's professionalism, advice and repair. John took his time…read morediscovering the problem and giving us an affordable solution. A+++

When we had problems with our sump pump shortly after we moved in to our home. We called Drain…read moreDoctor and Tyler was very competent and professional. When we have any issues we call him.

We just elected to have the good folks at All County come to do two jobs for us. We've had them…read morecompletely re-plumb two other houses and fix stuff here and there. We've keep going back because? They show up, the keep to a schedule and they tell the truth. They are in high demand because they are good at their work. My hat is off to Mark and their outstanding team. If I trust them to gut the plumbing in two homes and get it back right, on time and on budget, this team is a great choice for you.

These guys are honest and get the job done in no time. I highly recommend their services. Friendly,…read morereasonable and reliable. They came over because my water pressure was terrible. After fearing the worst, they assured me that with a new valve, and new filters we would be good to go! Our water has never been better!!

Great local company. Honest and professional and won't overcharge you. I called them this week to…read moreget a drain open. They had it fixed that day. Would recommend to friends in the Hickory area.

Horrible experience with this company. Charged me $500 and fixed nothing!!!! Part of the charge was…read more$290 for a thermostat I can buy on Amazon for $150. Their response, we don't buy from Amazon. I told them on the phone I could buy a thermostat and they told me they had one. I see why they wanted to use theirs now. Price gouging. They did absolutely nothing but tell me my 2 week old filter had a thin line of dust on it and that my thermostat wasn't secure. Said my issue might be a thermostat. NOTHING changed after their $500 bill. Rude on the phone when I tried to discuss the charges. Will NEVER use them again and I highly suggest anyone reading this doesn't either. LOOK ELSEWHERE.

BUYERS BEWARE. Called Eneco for my air condition asked what…read morea service call would cost and was informed $90.00 agreed to that had a technician who was professional and on time checked my unit. Don't know how much time he spent however wanted to charge $100.00/ hr for diagnosing the issue which I thought was the purpose of the call. I ended up billed for $209 for what should have been $90.00 Called the office to explain the issue and the person answering who thought it OK to charge $90.00 to get to the call and $120 for diagnosing the problem Please clarify their billing practices.