I really love coming to Smart Vet. It nice they ask how much you can spend & they try to do what…read morethey can for you. Also it's nice to know how much it is as they go along. My cats really like Dr. Tabor & I think she is awesome too.

We've been with SmartVet for a while, but they recently redesigned their website and had a personal…read morephone number unaffiliated with the practice set up to text for appointments. I inadvertently sent our personal information to a very frustrated stranger who said they'd received at least 8 other messages containing personal information from other patients. On top of this, they're now requiring a deposit for Saturday appointments because they've had a few no-shows. Cool story, but how about you punish the offenders with a no-show charge, not the loyal customers who have never missed any appointments and have likely paid thousands of dollars for your services over the years. The practice manager Liz messaged me apologizing for the website issue, but then doubled down on the deposit requirement by telling me that she knows "change is hard." That level of arrogance and condescension is sadly becoming business as usual these days. We're not inclined to entertain that level of foolishness. While we've never had any medical complaints, these administrators seem to only speak one language. Money. Plenty of other local vets happy to have our business.

Thanks to TCAH for saving my dogs life. We've been going to TCAH for years and no matter what vet…read morewe saw we always got great care. But Dr. Vito saved my dog's life! Thank you!

I hate going to the vet, but love coming here. The staff are very friendly and helpful, and the…read morevets always go out of their way to get results/medicine to you quickly. I don't usually review, but these folks deserve it!

I feel like ALL the vets, techs, and receptionists are beyond friendly and helpful, compassionate…read moreand kind. Im impressed with the way they treat my dogs and myself. I feel like they are an extention of my family, especially when you have aging fur babies with alot of issues and emergencies you tend to see these folks quite often! Yes bills are expensive but they are even higher in other locations but the girls at reception encouraged me to open a Care Card which has made it possible to make payments without interest , I had never heard of this before and am so grateful for that tip. I highly, highly recommend Brown Animal hospital! My dogs walk in nervous but because of the way they are treated and talked to by the entire staff they are waging their tails and happy before we even get seen by the doctors!

We were referred here by a friend in order to get another opinion regarding our dog's condition. Dr…read moreBrown was very compassionate and genuine .He took the time to thoroughly examine our dog and put our mind at ease with her condition. Him and his staff are amazing.

We've been coming here for the last couple of years. The doctors and staff are so personable and…read morecaring. We initially started here as the last vet wanted to make a production out of removing a cyst. We came here, and the first visit the doctor seen it and then removed it right in the office! We have been sold on them ever since.

Excellent care for my Golden's once again.. I dropped by without an appointment, my dog was seen,…read moreexamined and treated very quickly and professionally. I felt welcomed appreciated and was never made to feel like I had intruded upon their day. My dogs love it there, never afraid, and they get great care!

Dr. Kirby and the technicians and staff at AVC literally saved my girl's life. And I cannot say…read morethank you enough. My 11 month old dog was in an emergency facility throughout the weekend, where she tested positive for Parvo. When the emergency hospital closed on Monday morning, we needed to transfer her to another daytime facility. Our normal vet was unable to take her, because their parvo unit was full. We called multiple vets, and no one would take her. AVC was willing, and saw her within 20 minutes. Within an hour we had a treatment plan, and our girl was admitted. When we arrived, we were greeted immediately with a private room to keep her isolated, and the staff was SO kind. Our sweet pup made a miraculous recovery, and was released within a day and a half. We thought we were going to lose our girl, and AVC helped save her life. Thank you all so much for your kindness, compassion, and attention to our pup. We will be forever grateful.

Our family has been taking our dog to Dr. Ryan at Associated Veterinary Clinic for eleven years…read more They are always on top of the best practices with current medical information and if they can not get it worked out, they send you to University of Illinois for diagnosis. (We had a tricky eye problem that was solved by U of I with medication.) They also do some basic surgery and their prices are fair. We have boarded our dog several times at Associated Veterinary Clinic and have been very happy with her care. She comes home healthy and happy. They never seem in a hurry when you go in for a yearly visit or a need based visit. I really appreciate that! I have received many personal calls from Dr. Ryan over the years checking on our Stella. We really appreciate being able to interact with her over the phone when working with a medical issue.

I didn't really have any problems with the veterinarian himself. But his vet assistant is a whole…read moreother story. She was condescending and rude. We had some major communication issues where she was not understanding me or what I was saying and did not take the time to actually listen to what I was saying I will never return. I also had a phone call with her and on the phone call her demeanor was even worse. I don't know why she thinks she can treat customers that way, but it's quite ridiculous. If they want to keep any business, you can't treat people that way

my cats and i have been battling with fleas for months. i had tried frontline, bug bombs, daily…read moreflea combing and just was not getting any good results. i was nervous and embarrassed to go to the vet as i was not able to get it under control myself but the vet staff was so kind and never made me feel bad for it. they were very sweet with my cats and i am so thankful. it has been two days since giving my cats the new treatment and having an exterminator come and the cats seem to be flea free at last! it feels so good looking at a nice clean kitty belly. Thank you Dunla

I've taken several pets here and have never been pleased with the front desk service or the…read moreveterinary care from Dr. Herm. I would never take another animal here after the problems I have had here - misdiagnosis, unnecessary procedures. The staff and vet have terrible attitudes, like you are bothering them by being there. I switched vets and since then have had great luck with my pets health, preventative care, and general wellbeing. Again, not the place to take your animals.

I have been taking my dogs to Doc ever since I had a terrible experience with a vet located in…read moreWashington. My dogs hated going to the vet in Washington and now if I ask them if they want to go see Doc they are waiting at the front door to leave! They absolutely love him. He takes his time with my dogs and takes his time to understand what the issue is. They do not overcharge and everyone has been very polite to deal with. Recommended 100 times over!

the veterinarian might be the best on earth but with the…read morelady or ladies at front desk or that answer the phone are rudest people on earth. too many othet veterinary clinics with nice staff. do not go here.

On 2/10/17 I called Eureka Veterinarian clinic in Eureka, Il. Kris/Chris, answered the phone. I…read moregreeted her, told her my first and last name and explained that my cat was diagnosed with Ideopathic Chylothorax by the U of I, but I was looking for a closer vet near me and seen they were the closest to my house. I asked if they do chest taps, She said "no" & to go to the U of I. I then asked if they at least would be able to euthanize my cat to help end her suffering since she had been going through this disease since December of 2016. Kris/Chris, told me they only do that for their clients. I asked her how much it was. Kris/Chris told me I have to call back on Monday 2/13/2017 because doctor Miller was "busy". I knew something was obviously wrong & knew right away by how she was talking to me on the phone that she was blowing me off but I dismissed it as her possibly having one of her "ladies days" as to give her the benefit of the doubt & told her I would call back on Monday, 2/13/17 and hung up. On 2/13/17, I called Eureka Veterinarian Clinic back. Kris/Chris answered the phone & I politely said hello and gave my Name to her once again again, then told her I was calling back as she said to do on Friday 2/10/17 to find out what it would cost to have my cat euthanized and could I come in. Kris/Chris said "we only do that for our clients". I asked "what can I do to become a client?" There was a long silence... I then said "hello? Are you there?" She replied with a curt but rude "yes". Then said to me in a very rude tone "you just don't understand". I explained to Kris/Chris that I feel like she is blowing me off and I have no idea why. I asked her " have I said something to personally offend you?" There was silence, she didn't answer. I told her "I was only trying to find a local vet that was close to me and you all are the closest to my house". I then said "I am willing to pay for the service and I have other animals that I would not mind putting under your care in the future if I could become a client. I simply just want to have the convenience of going to a vet that is close to me." She then told me in a mean voice, "we can't help you", then said "I'm going to have to terminate this call". I literally could not believe it!! I am begging a vet to help my animal that's suffering, literally begging!, I simply wanted to do the humane thing to end my cats suffering and here I am being turned away and for no reason! I know beyond a shadow of a doubt I was discriminated against and cannot understand for the life of me, why. Kris/Chris refused to answer me when I would ask her why she was refusing to help me. How they can refuse to help humanely end the suffering of an animal that is sick when I am willing to pay is beyond ignorant. This just showed me that the Veterinarians oath means absolutely nothing to these people! So if anyone out there ever encounters veterinarians that are rude, unprofessional and discriminating, just file a complaint on www.idfpr.com and let everyone know that people like this don't belong in this profession if they could care less about an animal suffering.