I was so distraught one day when I couldn't figure out something on my laptop screen. I live 2…read morehours away from Billings so it's not just hopping in the vehicle and coming in. I called and a very knowledgeable and patient lady verbally walked me through resolving my problem. No charge? What? That is unheard of. I have trusted The Billings Tech Guys for years. I will not go anywhere else.

I took my computer in for repairs, and the first thing they asked was how much I wanted to pay--not…read moreto check what was wrong or give me a quote. Later, they called to say several major components were bad, so I replaced them with new high-end parts. A week later, they claimed another major component had failed. It seems they either don't know what they're doing and aren't testing the machine properly and are throwing my parts at it, hoping it turns on eventually, or they saw me as an easy target to charge hundreds of dollars just to get my non-working computer back.

I have been going to this location for years and I have good experiences every time. They are very…read moreknowledgeable and friendly. I would absolutely recommend this place.

Very helpful advice on using the right battery to start the generator in our motor home while in…read morewinter storage.

100% competent, professional, and patient. Dropped off my Alienware Area 51M off at 10 AM to get…read morethe keyboard replaced and it was ready to pick up at 2 PM, which is a great turnaround for something that involved. Great work at a great price. I'm calling Western Office first for my next PC problem!

What a wonderful group of people!! I called in a panic as I was doing a webinar class but needed a…read moreVGA - USB Adaptor. They answered my call - had the equipment and DELIVERED IT TO MY HOTEL all with 30 minutes. AWESOME!!! Thank you!

We had an out of state phone emergency, and Justin and Hunter fixed it immediately, we're awesome…read moreto deal with and MOST gracious in price. They and their business are highly recommended!!!! Thank you, both!

I was recommended by a coworker and I'm so glad that I was! My phone had died after an update and I…read morecouldn't get it back up and running. I came in to have them check it out and within minutes they had it working! So thankful I stopped here before trying to get to Verizon and purchase a new phone!

Absolute nightmare, worst local service I have received in quite some time. AVOID AT ALL COSTS!!!…read more Broke my phone Thursday Jan 20th, called and they said no problem, quoted me a price and said they had to order a screen which they would do that day. I called the following Monday as I had not heard anything and realized they are only open Wednesday through Saturday. I called Wednesday morning 6 days after my initial call and was told they had no idea, after a while of looking around the manager said he found a note with my name on it, but that nothing had been ordered. He apologized and said he would order that day, but then somewhat scolded me telling me that they usually don't order parts until they can look at the phone. I asked him to verify my phone number which they also had wrong and he said he corrected it. I told him I would drop it off the next day and had my wife do so. After being patient and not hearing anything I called Saturday the 29th and again asked the status of my phone. I was told they were still waiting on the screen and they were hoping to have it repaired by the following Wednesday the 2nd. I again asked to confirm my callback number and they STILL had it wrong. Today Wednesday the 2nd I walked in again this afternoon after not hearing anything and when the associate asked the phone repair person the status he said "oh I was going to order a screen today for it." REALLY?!?! 13 days ago I was told a screen was being ordered and they still hadn't even ordered the part!!! Long story short, GO SOMEWHERE ELSE FOR YOUR REPAIRS!!! Lots of other business you can search and find locally to do the same services. No one seemed to ever have a clue of what was going on and the customer service every time was far from professional. AVOID!!!!

I'm from out of town, and broke my phone late at night. Thankfully, Warren answered his phone after…read moreoffice hours, and he met me at the shop to repair the screen (thanks goodness)!! Once the phone was fixed, I noticed the next day the screen had a yellowish tint, it was noticeably different to me and I went back the next day! WARREN, thankfully, replaced the screen again! We were in touch the whole day via text- he checked in to make sure I was happy with the screen. After a few glitches, he contacted the supplier and told them about the defective screens. I went back the following day, and got a newer/different supplier screen. And was happy with the result! HE WENT WAYYYY ABOVE AND BEYOND!! Strongly, suggest!

Went to get the LCD repaired on mt galaxy s3 and it lasted only 2 months (in there warranty) and…read moreafter the second repair the battery would not last a half a day. Also they use cheep replacement parts because the second screen cracked even within an outer box case after two weeks of replacement (the second time). They only keep paper records so if you have a claim it is at least an hour to get your records. Would not go there, good service but don't be fooled, poor work.