Absolutely will spread the word on this company..response..work ..and professionalism is unmatched…read more!!!I rate Randall A+++++

I was so pleased with the work Randall the technician did. He was on time, pleasant, professional…read moreand fixed the problem. Also, his pricing was very fair. I will use them again.

He has repaired several appliances for me. He is always punctual and professional. Best of all, my…read moreappliances are fixed for a reasonable price

Absolutely recommend! Keith was responsive, timely and helpful. Easy to work with and professional.read more

Randy himself made two trips out to repair a leak in dishwasher and billed for both trips…read more Dishwasher still leaking...

I called Larry to come and fix a toilet that the in the tank parts were not working. He put a whole…read morenew parts in and my toilet now flushes good and water doesn't run. It even saves water. He did this job with professinalism and gave lots of advice and tips. He is the man to call to see if he can fix your appliances. He is Excellent and fast!! I reccomend him all the time.

We've been using these guys for 17 years. They are always Jonnie-on-the-spot for service calls…read more In the summer, when the A/C goes out 3 hours before a huge event is taking place at your home can be REALLY stressful. Appliance Tech found time in their busy schedule to come over and diagnose the problem. Not just pull and replace but they actually found a simple bad capacitor in the A/C motor outside and replaced it. That's what we really like about Appliance Tech; they analyze and repair. Not "pull & replace" like so many others do. Keep up the good work gang!

I had an appointment made through Best Buy for a repair on a gas oven that was emitting carbon…read moremonoxide gas. The appointment was for between 9-1 the next day. No body called or showed up, after I called (twice because of no answer - have to leave a message and wait for a call back) I received a return call saying they didn't realize I lived in Laurel -- it's clear in the address -- they needed to reschedule. Fine, my next appointment was for a week later. The night before my appointment, I got a call at 9:00 PM to let me know that the repairman was sick and I'd need to (again) reschedule. OK, but they couldn't make the appointment any sooner than another week out. In my opinion, two plus weeks is too long to have to wait for a repair person when there is a serious problem. I told this to Pam (lady on the phone) and she said she realized my issue but had to push everyone back a week. The reason that I am giving 2 stars as opposed to 1, is that I am not waiting another week, I am taking my business elsewhere, so I don't know how good the actual repair part of this business is - but based on my experience this time I will never find out either.

Excellent appliance location, but best of all is the staff who are honest and genuinely helpful!…read moreThey assisted me with superb advice and options - including an option that worked for me, but did not result in a sale for them. Such trust is rare, and should be applauded. I would take their advice and guidance, and feel confident about any appliance purchase or service.

This company was terrible to work with. The service repair individual was not real clean clothing…read morewise, did not have any covid 19 protection, ie face mask, protective shoe coverings, etc. The office manager, Tom, was extremely rude, disrespectful, and condescending. Went so far as to call my mother a liar. I would never work with this company again.

I was in need of a replacement burner for my stovetop. Hard to find sometimes and I had bought the…read morewrong adapter type in town. They were able to look up from the numbers on stove and order a replacement! Only took 2-3 days to come in, and Viola!! My stove works again.

Don't do business with these guys! I bought a used washer off of CL and decided to have it looked…read moreat because the machine vibrated a little more than usual during the spin cycle and the washer tub tilted slightly to one side. Even though I am a woman, I have experience making small appliance repairs, but in this instance, I thought it would be best to have an "expert" take a look this time. When I first brought the washer in to REC, the repairman advised me the front washer's legs and clutch needed to be replaced and one of the plastic skid plates had fallen/worn off. And since the machine was a bit dirty inside the tub (calcium deposits and laundry soap scum), he said he would clean it all up too! He quoted me $50/for looking at it, $50/for a clutch, $45/labor and no charge for the skid plate and cleaning; for a total of $145. Two days later I received a call from a second REC repairman stating he was taking over the job and wanted to know what I needed done to the machine. I went over repairman #1's recommendations with him, but also let him know I really didn't think the clutch was bad. He agreed, and said he would make sure there weren't other issues causing the vibration. Four days later I drove over to pick up the washer. The manager informed me there was a third repairman working on my machine and that it wasn't ready to be picked up. I didn't think much of it and said to call me when it was ready. As I started to leave, the third repairman appeared and said the machine was fixed and ready to go. He said the only repair needed was the skid plate replacement. He charged me $50 for looking at it, $45/labor, and $20/for the skid plate; totaling $115. After paying, I questioned repairman #3 about the vibration and why he didn't replace the legs, he stated emphatically:"All machines with agitators vibrate and there's nothing you can do about it!"..."and we don't have any replacement legs." What the what? An appliance repair shop that doesn't carry common parts??? In response to his arrogance, I stated "the machine vibrated much more than normal; like it shook the entire house." Impatiently, he retorted; "listen, these types of machines vibrate and there's nothin' you can do about it!" Then, I asked if he at least had a spare leg pin for the front leg since it was missing. He looked around the shop, but couldn't locate one. Instead he improvised and inserted a cotter pin and said that should do it. When I questioned him about the safety and longevity of using a cotter pin, he became frustrated and looked at me like I was some dumb women who didn't know what she was talking about. Then I asked if he cleaned the inside of the machine. He said, "ya, of course I did"..but he was untruthful because the filth was visible. As you can guess, I felt cheated and insulted. After loading the machine, I quickly made my exit...NEVER to return. FYI the skid plates are actually called washer base pads or wear pads, which Sears sells for $14 for a set of three and the legs cost $5.00 for a set of two; including the pins. Update: I forgot to add they lost the washing machine fill hoses and didn't offer to replace.