Helpful staff, quality merchandise and there is always a sale. Also, love the online shopping.read more

We saw these great board shorts that were sold out except they had my size in the return rack so I…read morewanted to buy them. I bought another pair of shorts as well. Get to the counter. The lady ( Jessica ) asked me if I have a membership of which I do not have. Apparently you need a membership to buy their returns.. and membership cost another $30. I told her I said this is ridiculous. I have to be a member and it cost money to do it. What is this? Hermes? ( more like Costco for Campers without good prices ) So I told her I'm not to pay $30 extra for something that was on your return rack. She had the audacity to say I was purchasing something the equivalent of a yard sale item since it had been a return! LOL Whoa. She did go check and see if they had any more but obviously they were sold out so I would never shop here again. It's beyond ridiculous. Plus I didn't even get a bag for my purchase. I have a good mind to return it and tell them to stick it on the return rack for their "members" .

Store manager puts wrong prices on end caps and doesn't honor store policy and refuses to admit…read morewhen they're wrong, ended up paying double for an item that was advertised for half the price. Doesn't sit right with me

Came in to buy a shirt and went straight to the line to pay and as I was leaving I heard a worker…read more whisper "stay by the door I think they're taking things" mind you I was in there for 5 min and she just assumed I was stealing. I understand it's part of their job to look out for things like that but they had absolutely no reason to think I was taking anything and when I left I saw her come out to the parking lot and try to sneak a pic of my plate, I went inside and confronted them but they stayed quiet like nothing happened. Lazy and terrible staff they can check the cameras if they don't believe me

Shopping for snowboarding gear is almost just as fun as snowboarding, I'm glad they're nearby and…read morethey always have what I'm looking for

I've always enjoyed these stores. My first visit was to one in Tulsa and it was a big one. Big…read moreenough to have a snow ski trainer in the middle of the store. This one isn't quit that big, but it is still full of all the name brand items that people are familiar with. They always have some good clearance racks in stock and they always give military discounts which is helpful. Mu first bike came from Sun & Ski, a mountain bike, they offer free labor when you buy your bike there, I believe they still do, it's worth asking about it. The service area is so helpful when I need help with the aging bike. A few times I've brought parts in for some simple help and they didn't even charge me for it. They even helped me find a place online to find parts that they don't carry. They do cycle their stock based on the seasons, ski items do show up in this store, but it's limited and distinct to the winter time. It's a good store and has some good staff.

They have been doing maintenance on my board for 2 years now and I've always enjoyed their customer…read moreservice! The employees are also very knowledgeable about the snow equipment! I highly recommend visiting!

I went in less than a month ago, bought a very expensive coat. That was the first time I went…read morethere, and I was not pleased with my experience. The people who were working there were careless and rude and not personable at all. I brushed it off, did my business and left. I ended up needing to return the coat that I had bought, still had the receipt, tags were on and everything. I came back a while later and ended up almost getting scammed out of my money, because one of the workers there never notified me that that coat was needing to be returned after 10 days, and then I would have to have store credit with less money than what I originally paid. Why would I get store credit for a store that I would never shop at again??? I am absolutely beyond frustrated with the lack of respect that these people have for their customers. I would not be as mad if the employees had an ounce of respect for the people funding their paychecks.

Same as others said. I ordered two pairs of sunglasses off a $200 gift card I have. I guess it's…read moreworthless now because I never received the items. No response from any email address I could find. This company used to be good when they had a location in Tulsa Oklahoma. Hate to say it but if you take people's money without sending what was ordered and do not reply to emails then you get labeled as a scam company because that's what scamming is, stealing money..

I bought a Simms G3 wader online at Backwoods.com in November 2020. The store sent me the wader…read morewithout an original box and a hip belt. Again, $ 549 wader without an original box and a hip belt. The customer service Backwoods.com wrote to me this: (Amy Burr commented: Thanks for contacting us. Unfortunately, Simms does not provide the waders in a box, which is the reason you did not receive them in a box. I am sorry that this does not make you happy, but we are unable to accommodate this request. Thanks, Backwoods Team.) It is not true. I requested Simms about it and got an answer that Simms sells all waders with a box and a hip belt. I sent the answer from Simms to Backwoods.com and customer service Backwoods.com ignores my e-mail. Have a problem to return it. Think twice before buying from Backwoods.com

I am giving this store a 5 star rating solely on my interaction with 2 employees. First off…read moreDesiree, the lady at the very front of the store was the sweetest girl ever!! She greeted me, complimented me, and helped me to find a product I was looking for. These are the type of employees that you take care of, the kind you give raises and promotions to, to show your appreciation and the benefit of hard work and being a great employee that makes your customers feel good and feel valued! There was also a guy in the camping department, I didn't get his name but he might of had dreads under his beanie but he stopped doing a project he was working to also assist me. Although the product I needed was not in stock, I will visit this location again and refer my friends and family!

Hire more people. I counted 42 customers in one line. I hope Amazon puts you out of business.read more

The owners and staff of The Backyard Grilling Company are very knowledgeable in all their products…read moreand willing to answer any and all questions you might have. We have been customers since they opened and will continue to be. This is the place to come for all of your Bar -B-Queing needs!

From the owner: Family owned and operated. Specializing in gas grills, smokers, outdoor kitchens, gas logs, patio…read morefurniture, and fire pits. Gold Level Authorized Big Green Egg Dealer. Big Green Egg, Lynx, Twin Eagles, Delta Heat, Blaze, Coyote, Weber, Homecrest, Real Fyre Logs, Big Hat Smokers, Majestic Firepits

We got tickets to go see the Cowboys play the Lions a few weeks ago and I was wanting a new Cowboys…read moreshirt for both me and my fiancée to wear to the game. Every place I went (Academy, Dicks, etc) was super picked over and no selection left. I went here and they had a huge section of Cowboys gear for both men and women. Tons of styles and lots of different sizes. I was very pleased and got exactly what I wanted. They have lots of other stuff too for the local professional teams and all the big colleges in this region like UT, A&M, Baylor, OU, etc. they had some really cute stuff and lots of selection and sizes in everything. The staff was really helpful and friendly. I told the girl working there that I was surprised by all the selection left for the Cowboys considering the s Aston they have had and she told me that their store is a well kept secret and they contact have people coming in saying that they didn't know the place exists - or that they thought it was a bar?! Lol Anyway- great place!!:)

This experience at Rally House on 10/2/25 was completely unacceptable. I spent over $100 and was…read moretold I couldn't get a paper receipt because the store was "out of paper." The cashier made no effort to resolve it and insisted my only option was giving an email -- forcing personal information on customers is outrageous. I find it very unlikely that both registers truly had no paper. If you can't provide proof of purchase, maybe you should close the store instead of selling merchandise and refusing to refund. I have tried contacting the store multiple times with no response. Rally House, needs to put more focus on valuing their customers instead of focusing on email captures!

Amazing place. Definitely recommend. Would go to this place every time they are super nice.read more

I've been a loyal customer since I arrived here in FW. (3 years) Todd and Steve are the absolute…read morebest! This was a custom suit completely delivered in 3 weeks. For the accomplished gentleman who wants top tier service and quality of product, don't look elsewhere. These guys are the real deal! Thank you!!