I love the shoes that I bought at the store, which is the only reason why I purchased them. The…read moresales person was so incredibly rude. He acted as though I was a bother to him I would have left without the shoes if there was another option close by I will never go there again. I will find another place to find shoes.

Awesome experience at New Balance in Ft. Worth. Great customer service!!!!! I love my shoes &…read moreinserts. Thanks.

Johnston & Murphy is my husband's one and only shoe store. Here, he purchases modern but…read moreclassically designed footwear religiously. Business suits, shirts, vests, jackets and coats... Ask for George Davis! George knows his way around great belts, clothes and footwear. Also Hubby shops their catalog and receives email notifications on sale items. Shop or browse for business shirts, suits, and of course, leather foot ware. Ask George to sign you up for both. I love shoes! BUT quality is a necessity. You only get one set of feet: pamper them! J&M leathers are beautiful-- of impressive quality. My dad wore J&M in the 70's along with Foreshiem Imperials! I would watch my dad polish and shine his shoes monthly....and my fashion forward hubby takes the exact same care of his footwear. I've known for years these are quality leather goods. If I'm not mistaken the salesman George shared that J&M began custom leather wares in the late 1860's! That's why this company gets it right.

Hi manager at Johnston & Murphy, this is the pregnant woman that came into your store with her…read morehusband last Sunday. We came in a with a pair of sandals retail $150 (according to your tag) that the inside soles have disintegrated. We understand that these shoes are almost a year old, but even though this is Dallas, sandals are not worn all year long. Our understanding when buying these were that they were quality shoes that would last for a few years. I am sure that is what you would have said when selling the shoes to us right? Funny we come in and you tell us that because we got almost a year out of the shoes, nothing could be done but a "Wear Credit". So you are basically saying your shoes do not hold up a year? I guess my Louis Vuitton purse is over a year old and I should be luck it is in tact huh? You also told us that if we sent these in to corporate, we would not get a response, so corporate does not respond to their customers? You did make sure to THREATEN to call security on us if we wanted to show customers in the store these shows for their opinion. Are you going to call security on me for posting this review and I will be posting pictures....are you telling me I have no freedom of speech in this country? My $1 Old Navy Flip flops have held up better than these shoes did and I wear them everyday inside the house and often outside the house. Johnston & Murphy is nothing but another company selling low quality made in China junk at high prices. AVOID!

I tried to purchase a $500 gift card for my daughter's birthday. They would not accept my order…read more Checked my cc and all is well there. Their financial group got back to me and said they were sorry but did not want my business. Very nasty, rude and snobby

I went in on a whim after being caught in the rain cycling the Trinity River. The customer service…read moreI got was fabulous from Elemin and the rest of the staff. I must've spent at least an hour trying on all the black purses in the store. All the ladies were so kind and willing to help find my perfect purse. This is my first purchase from Tory. I hope the quality is better than some of the more expensive purses I own from other high-end companies (LV).

I would give 0 stars if I could. I came in with my family to buy our twins shoes for school and…read morewhile being checked out, the register froze. I understand technical issues as I used to work in retail. But rather than take us on the working register, they had us stand their for 20 minutes roughly while the associate tried restarting the register which didn't work and also called IT I'm assuming several times to only be hung up on. Meanwhile, we're standing there while the rest of the people in the line are being assisted on the working register. Unacceptable

Their policies doesn't allow their workers to speak Spanish apparently so getting the word out…read morethere if you speak Spanish do not come here .

Nice little shop if you're not trying to travel far, staff is friendly and don't interject all the…read moretime when window shopping

Very clean, neat, and pricey. I do have some 5.11 pants, and they have stood up to many years of…read morework wear, yet still look new'ish. Made well and very durable. The store is nice and large. Originally came in to look for pants for a trip to Alaska that was coming up, online says they carried Kuhl brands, tho in store that was not to be the case. They do have many styles of pants, the clearance rack was the best priced, tho they didn't have any in my size. Staff was super friendly.

I've never owned a pair of Birkenstocks before and I came here looking for the right size that…read morewould fit me so I could order them online. Judy was helping me and she was just absolutely amazing. She was very attentive and knowledgeable and helped me decide which size was the best for me for my feet. They even had the sandals in the Oiled Leather faded khaki color way which was sold out online!!! She was just an all-around sweetheart and while I had a coupon for 10% off for the Birkenstock website. She was so helpful with such great customer service and just so sweet. I decided to buy my Birkenstocks here instead and spent a little more just for the quality of service I received. Since then I fell in love with the sandals I bought I went back to see Judy again and bought some Bostons in the taupe color way! Thanks so much Judy! In a time where customer service is dead at many many retailers, you have truly done such an amazing job, I will always come back to see you in the future. New loyal customer !!!!

Went in for a pair and the man there thought he was subtle about it but he was rude and entirely…read moreunhelpful. It was resoundingly clear with his attitude and approach that he did not want us in his store. I felt it was because my husband and I are MEXICAN! So if you're latino do not shop here, they clearly do not think you have $150 for some shoes that everybody has btw. It's disgusting that a local vendor would act like this.

At Cato in Burleson you will find very friendly sales assistants. They are charming, helpful, and…read morepolite. I needed to complete a business outfit for a meeting and received great help. I felt like I was a special customer. I will recommend them to anyone and I will do more shopping there. Great items, sale racks, and even shoes. (if they would have been 5 1/2, I would have bought 2 pair). Ladies, go check out Cato, you will not regret one moment or dollar spent!!!!

Cato's in Burlison is a great store the personnel there is very very efficient and friendly I love…read morethat store they have beautiful clothes I wish they would get a few more small sizes though

The employees treated me like I was going to steal something and when I asked for something in a…read moredifferent size because the shirt I tried on had a scuff mark they told me they didn't have it without even checking. When I asked them to check because they didn't, they then said they did have it. Then when they went to go get it, they did not. My male friend had a completely different experience at the other side of the store. It felt like very much "mean girl" energy. I had come in to buy a puffer jacket but saw it as a sign to go to Aritzia instead and buy their Superpuff. Definitely need to work on training their employees.

When you approach the beautiful store from the outside you look in and see two beautiful people. A…read moreguy on the left and An Angel from heaven on the right named Sophia. From the outside she was perfectly created from her beautiful eyes to her perfect figure... me I'm a average guy just looking for clothing since I just started working out to become a guy girls like that would want lol. I walk through the store and she is nothing less than exceptional! She help me find stuff in my size which is obviously not easy XXL and she does it with such enthusiasm I felt not buying everything I truly liked would be doing a disservice to her and myself! I love this new found store and will continue to ask for her and so should you. Just be prepared to spend because it feels so easy when you have someone helping you at every turn with genuine kindness and a want for you to be happy with your purchase! Thank you again!