When I arrived in the UK, it seemed like HSBC was THE choice for an international bank to manage…read moreall of my needs. And since I live in Richmond, this is my branch. The 'greeter' here is amazing - they must choose a manager-level employee to do this because he knows everything and can solve any problem (it has always been a 'he' so far). The staff in general has been very professional and helpful. One complaint is that it still takes forever to get anything done, but once it's done, it's great.

The business banking team of this branch, andpretty much most of the business team at HSBC is…read moreundertrained. They made me waste a month by losing documentation I provided to them, not informing me correctly as to which documents I had to bring first or spotting if there was any error. I wasted my time and money making endless phone calls to the business banking team, which contradicted themselves by providing very different information every time I called. Their attitude is far from being proactive as they never called me to keep me updated on my application. Shameful customer service.

Chris helped me enormously with his sound advice when I needed help with deciding on equity…read morerelease. He is both professional and friendly with his advice. I never felt pressurised and indeed felt that he was doing all he could to ensure that I made the right decision. I highly recommend him and would have no hesitation in using his services again.