I signed a contract with Stonebridge Roofing on 11/3/2025, and my large roofing/siding project was…read morefinished on 5/27/26. Now that it's been a couple months, I wanted to share my experience working with the company.
Throughout the project, I found the sales rep, office staff, and management to be courteous, professional, and generally responsive. When I reported concerns, Stonebridge agreed to fix the issues and worked through many of the problems I identified.
Unfortunately, the installation side of the project was much more challenging.
The biggest issues in my experience were with workmanship and quality control. Although Stonebridge has quality control people, it often seemed that completed work was not thoroughly inspected before crews left the job site. Instead, many issues were discovered only after I identified them and brought them to Stonebridge.
Some examples of the issues I discovered included:
- Step flashing had not been installed in one area where the roof meets a wall; wood was exposed.
- A bathroom exhaust vent opening was completely covered over with siding.
- Exterior light fixture mounting blocks and trim pieces were either installed crooked, not fully seated, or missing altogether.
- Loose, bulging, and damaged siding in multiple areas.
- Exposed nails through flashing, and bent drip edge.
- Multiple areas where the roofing, siding, flashing, fascia, or trim installation required correction or replacement due to poor workmanship.
These examples represent only a portion of a multi-page punch list I was asked to create by Stonebridge to document the issues.
Another recurring challenge was communication between sales/project management and the onsite crews. I often discussed specific install details or repair issues with sales or office personnel, but many times that information was not communicated to the crews performing the work. Installers would arrive without a clear understanding of previous discussions, requiring the same issues to be explained multiple times.
An additional challenge was the language barrier with the non-English speaking onsite crews. By itself, this would not have been a concern if there had been stronger supervision and communication from Stonebridge project management. However, when questions arose about workmanship or repairs, it was very difficult to communicate directly with the installers.
My goal with this review is to provide an honest account of my experience so prospective customers know what they may encounter. If you choose Stonebridge, my advice is to stay actively involved throughout your project, inspect the workmanship carefully, ask questions, and don't assume completed work has already been reviewed or inspected. In my experience, Stonebridge was willing to respond after problems were identified, but much of the responsibility for finding those problems fell on me, the homeowner. This ultimately broke down my confidence in the quality of Stonebridge's workmanship.