What explanation you gave is not correct. There is no need you to justify your own issue. You have basically problem with delivery on time, if I knew that it will take that much time I would have delivered my self and bought on my own and saved lots of money. I paid even for delivery charges. read more

I'm in Florida, & ordered flowers for my boss to be delivered to a colleague in Columbus. I ordered from 5th Ave. on the recommendation of a friend, and due to the shop's great online reviews. I received prompt assistance & the flowers were delivered on time. The recipient's comments: "The flowers are absolutely gorgeous! They smell just heavenly, and certainly brightened up my day!" The first picture is just after delivery, the second was taken 2 days later after more blooms had opened. 5th Ave. did a great job with this order, even given the rush of Christmas and working during a global pandemic. You can rely on them to do a great job with your floral order. read more

5th Ave Floral - Flowers when delivered. - Florists Near Me - Columbus, Ohio

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I booked a bouquet like which is shown in pic 1. After I got it, it looks like in pic 2. I feel upset and bad. They said they don't have one kind of the flowers and change it to extra roses. While they don't inform us anymore. I said I can pay more to make it deluxe but time is so limited and they cannot make it. Anyway, disappointed. You guys need to ask more and pay attention to the size and the kinds of flowers very carefully. read more

5th Ave Floral - small bouquet - Florists Near Me - Columbus, Ohio

I specifically specified where to deliver the flowers and they did not make sure they got to the recipient. Ruined the surprise and not worth it at all after all of the trouble. I doubled checked my email and I put all the information in correct. I called the shop around 5pm to say they were not delivered. They said, well, just call back around 6 if they aren't there (they didn't check the order number). So I waited and called back at 6. They finally looked up the order number and it said they were delivered 5 hours ago. Recipient scoured the building and found them just sitting on a table in the lounge area of the apartment (large apartment complex with many stories). Terrible customer service and attention to detail. I do not know why they didn't go to the lobby and talk to the receptionist if they didn't know where to go, or call me. I gave instructions to go to the door as a surprise and instead the recipient had to go out of their way to search for the flowers and completely ruined the surprise. I guess you have to give 1 star, and that is for the fact that the recipient did find the flowers, not stolen or damaged, and they look pretty nice. read more

I ordered on line flowers for an anniversary surprise. Not only were the flowers beautiful ;) and won me some bonus points, but they were able to coordinate with the restaurant to have them set up and ready for our arrival. Made for a great night and a good deal. read more

SUPER disappointed. The pic of what I thought I was buying versus what I actually got. I would definitely not have paid $50 for this had I seen it first. It was not at all like the picture, there was probably about 3 good flowers and the rest were wilted :/ read more

5th Ave Floral - What I got - Florists Near Me - Columbus, Ohio

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My husband had flowers delivered to my work for our anniversary and I was so impressed I asked him where they were from so I could give them a good review. It's been one week and the flowers look better than the day the arrived, and I didn't think that was possible. They are so beautiful and fragrant. The arrangement is lovely. I highly recommend. read more

5th Ave Floral - One week after delivery. So impressed! So beautiful - Florists Near Me - Columbus, Ohio

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Ordered flowers for daughter's bday. She was happy but for the amount spent, the numbers of flowers I saw vs the photo online was not comparable. read more

I ordered an arrangement for a funeral service. I advised the viewing hours were between 1:00 and 3:00pm and asked if that was an acceptable time frame. The very pleasant young lady indicated that deliveries began at noon and she could not guarantee it would arrive before 1pm, but that it would be as early as possible. I left the funeral home around 3:15p and they still had not been delivered. I confirmed same with the funeral director. The funeral director called me on Sunday advising that they did arrive sometime after the service. Delivering flowers after a service has begun is bad enough. Delivering after the service is over... not acceptable. When I called on Monday, I spoke with Linda. She *said* she wanted to do whatever she could to make me happy. So I thought things were going to go well. She then offered to refund the delivery fee and 20%, which I politely advised was not acceptable. She quickly became quite annoyed and advised that she would need to to try and retrieve the arrangement and get back with me for a full refund. Mind you, I already explained to her that the funeral home had in turn delivered the arrangement to the family. So I asked if it was her intent to contact the daughter of the deceased and ask for her arrangement back. She didn't have much of an answer and it was very evident she was even more displeased that I wouldn't accept her offer. She seemed busy, so I politely suggested she check into some options and get back with me, advising that she didn't have to give me a resolution at that moment. I didn't hear back from Linda on Tuesday or Wednesday. So I called today (Thursday). When she answered, I very nicely reminded her who I was. She confirmed that she had the right person on the phone and then said "YOU'RE GOING TO BE FULLY REFUNDED" and hung up. I guess it's good that she did the right thing... but what if she would have done the right thing AND had been nice about it? I may have decided to give them another try. Clearly... that's not going to happen now. Recommend staying clear. read more

Beautiful, fast, friendly, and dependable. You can order flowers online and hope a good florist gets the ticket, but nothing beats human-to-human customer service, especially not when the goal is to affect someone emotionally with the power of a good arrangement of plant life, or maybe to spruce up your sordid living quarters. Most of my experience with 5th Ave Floral is business-related; I work down the street, and we use them for all of our floral needs. My personal experience with 5th Ave Floral was great as well. I navigated to their website, www.5thavefloral.com, to pick out an arrangement for a college graduation. I called them to place my order, and the person who picked up was friendly and helpful (a tip: if you choose from the website but call in your order, have the item number ready). The man on the phone told me he didn't have one of the flowers used in the arrangement, nor did he have the sign that goes with it, but he said he could find a substitute. I placed my order the day before I needed it, which was no problem. I went over after work the next day and picked it up. The arrangement was beautiful--lush with fresh, vibrant flowers--and it looked as good as what I saw on the website, even with the flower substitution. It came in a big glass vase with plastic wrapped around the flowers to maintain their shape. Picking up the flowers was a breeze. In fact, I recommend picking up your orders when possible, as the store is delightfully decorated. 5th Ave Floral is associated with FTD.com, and they'll deliver to just about anywhere in Franklin county. They have a three-day, 100% satisfaction guarantee. From their website, "5th Ave Floral Co is a Family owned business that has served Central Ohio over 100 years. Our Reputation for fresh flowers, wide selection of product, outstanding service and creativity precedes us!" The only negative is that 5th Ave Floral is no where near 5th Ave. While it ought to be something more like "Kinnear Rd. Floral" or "Kenny Rd Floral," I appreciate the owner's ear for alliteration. I consider their prices moderate because floral arrangements are intrinsically pricey, and 5th Ave Floral's prices are about what you'd expect. Plus your money is well-spent. read more

Recently ordered flowers for Valentine's day. From the moment I made the phone call, the customer service was not where it needed to be. I understand that it may have been busy due to Valentine's Day, but it seemed like the lady on the phone was more focused on finishing up the phone call. After the flowers were delivered (on time, which is the only reason I'm giving them 2 stars), they didn't look like the "Best" version that I paid for. Will probably not order from them in the future. read more

I always go here for flowers for my wife. They last a lot longer than the cheap ones from Kroger. Every vase of flowers I have bought my wife has loved. read more

ugh... i bought the FTD Bounty Beauty Bouquet with the Deluxe upgrade for $89.99. Throw in the card, delivery, and tax, the total came out to $109 and some change. expensive? absolutely, but i was willing... until my gf received the flowers. the flowers were hardly like the ones found in the sample picture. stock image from FTD? most likely. these folks took it upon themselves to replace some of the flowers without notifying me. this wouldn't have been an issue had these flowers looked decent and coordinated well with the other colors. but they didn't.... and the life of the flowers. they started to wilt in TWO days and completely died in FIVE, even with the help of flower food, which speaks to the freshness and quality (lack thereof) of their flowers. fortunately, they gave us our money back after much complaining. i suppose they deserve a 1/2 star for that. read more

Fifth Avenue Floral is horrible and I wish I could give them zero stars. Customer service is horrific. I ordered flowers for someone's birthday and they came all the way to the building to deliver the flowers and refused to leave them with security or ask security to call the recipient to come receive the flowers. They called my work number to leave a message, but didn't bother taking note of my cell number which is listed on my message. Lazy and wasteful of everyone's time. The bouquet was over $100. Last time I'll ever use them. read more

I'm sitting here looking at -- and smelling! -- the bouquet I sent my fiance for his birthday. It. Is. Perfect. As is every arrangement we've ever gotten from 5th Avenue Floral. I'm not sure why the rating here isn't higher, because it absolutely should be. read more

They helped me pick out a beautiful spring/summer floral arrangement for my mom who was retiring and even staying in my price range! I was very pleased! read more

I ordered my wedding flowers from 5th Ave. Floral. It was a small wedding with only 2 bouquets, and 4 boutineers for the men. The customer service was fantastic. They took the time to listen to what I wanted and exceeded my expectations. I will definitely be shopping here more often. read more

We received a large Get Well plant arrangement sealed completely in cellophane. As we unwrapped it lots of small bugs flew out. When we called the shop to ask for a healthy bug-free replacement they told us to put it outside to kill the bugs. Of course, that didn't work especially since the bugs are now in our home. So sad they wouldn't offer to replace it. read more

If you are purchasing flowers from here make sure you go into the store and only pay in cash. I made an order over the phone 2 months ago and was charged almost $400 on my credit card and have YET to be able to track down a receipt for the purchase to validate the charges. The person on the other end of the phone actually asked me to "call back" so she could finish what she was working on first...before she would help me. Why answer the phone then? Not a pleasant first time experience, still trying to validate the charges, have had to close that credit card and file a fraud report for the charge....nightmare for 1 simple order over the phone. Plenty of other options in the Columbus and surrounding areas versus dealing with this nightmare. read more

I went in the 5th Ave florist with my mother on October 6th, 2011 for a funeral arrangement and my mom wanted to pick out something grand for her deceased sister who loved pink flowers, she paid $130.00 for some pink and white carnation spray, well I thought it was $130.00, my mom said it was $170.00, anyway once at the funeral my mom's flowers looked cheap compared to my sisters, hers had a pink theme too, however hers was bigger and had roses, lilies and other flowers, but the kicker is that she said she paid $107.00!! I am not impressed with their displays, or lack of flower arrangements on the floor or actual visible flowers for the customers to view. Service was fair, but I won't be going back because now I know where to get better and cheaper flowers.......... read more

This place is absolutely amazing! I came in to get a bouquet of flowers for my parents for their anniversary and asked for peonies but they weren't in season, not a big deal because the improvised and made a beautiful bouquet in a bubble bowl that turned our perfect! The staff was so friendly and helpful with designing the floral arrangement and I will go back here anytime I need flowers! read more

5th Ave Floral - This bouquet is 10 days old now and still looks as beautiful as it did the day I picked it up! - Florists Near Me - Columbus, Ohio

By far the best flower shop in or around Columbus. I decided to use 5th Ave Floral for my wedding flowers after having many wonderful experiences with them. The staff is always friendly and willing to go the extra mile to help. I had a vision for my wedding but didn't have the knowledge necessary to know which flowers were in season at the time of my wedding. Kim sat down with me and spent over an hour helping me to choose the very best flowers for my wedding- from the boutonnieres and bouquets to the stunning centerpieces, everything exceeded my expectations. read more

I wish I could select zero stars!! I ordered flowers for my mother on her birthday and when they were delivered they were half died. The card in the flowers said that they praised themselves on having fresh and beautiful flowers and I saw flowers that in no way showed that was true. My mom after getting the flowers found the card and called 5th Ave Floral Co. and whoever she spoke to bitched her out and proceeded to be no help and imply that they did not care about the order and the flower quality. Also Im pretty sure they gave her a wrong name when asked for the name of the employee because they do not have an employee named the name given. read more

The ladies at 5th Avenue Floral always do a great job when I send flowers to my wife. I have been using them for 10yrs and they always get it right. I just call tell them what the occasion is and the arrangements are always perfect. I use them anytime I need flowers and always get compliments. read more

I have used this florist many times . I live in the neighborhood and loved the building . Its has old flower shop charm... something you wont find at the mall . they have a big cooler with a wide variety of flowers and arrangements to pick from . I have been told by my friends that have received flowers from me that they last forever.... they also have unique gifts and house plant .. so everyone should give 5th ave a try I don't think you will be sorry... I'm not..... read more

My experience mirrors that of the two previous reviewers. We were ordering a bouquet for a special individual as a "pick-me-up" during a sad time in her life. We ordered the middle grade "Big Hug Bouquet" and asked that it arrive around 10:00 or in the morning sometime. Manager that I spoke with said that was not possible, only could deliver after noon. (BTW I had actually tried to order online but they kept charging me an extra $15.00 for the little teddy bear that came with the arrangement, so I had to call them and order by phone. Not convenient.) So.........they arrived around 1:00. I was very disappointed as the arrangement looked like the lower grade bouquet rather than the upgraded one, the flowers were not entirely included as in the photo, and many of the leaves were crumpled and dying. I called the manager and voiced my disappointment and asked if she could deliver a new bouquet. She offered to come and pick up the bouquet and replace WITH THE EXACT SAME BOUQUET. She said the "measurements" on the bouquet we received were the same as what is quoted on the photo. I argued that the photo is obviously what people use to gauge in ordering the merchandise, not measurements (especially flowers!). I quipped that the next time I order a bouquet I will be certain to pull out my measuring tape prior to ordering. She did not take that comment well and then became NASTY with me. I promptly informed her we would no longer be ordering from her business. Poor customer service, and poor quality arrangements. read more

I'm completely disappointment with your business. I stopped in to order flowers on January 28, 2013 to ensure the arrangement would be available for Valentine's day. I was told the flowers would be available between 9 and 9:30 a.m. I arrived on Valentine's day shortly after 9. An associate asked if I was there to pick up and I said yes. She went up stairs to get my order and returned with no flowers. She looked through a pile of orders to try and find mine. She did not find my order. My order was neglected. So, to my disappointment an arrangement was haphazardly thrown together at the last minute. I was not at all happy with the flowers. Some of them had brown petals. I was on a tight schedule so I took the flowers and left. I was not offered any discount or refund at all. This is the first and last time I will order flowers from here. This was a true disappointment and a poor excuse for a floral shop. I suggest you purchase flowers from another business. I know I sure will. read more