Unable to speak with a human being about automatic payments. I am always directed to an automated phone number without being able to talk with anyone then the phone disconnects. Very unhappy with the customer service with this credit union. There are other credit unions in Ohio that are much more customer oriented. read more

Negative Stars if I could. They lied to me after my father died and attempted to sign me up for car insurance without my notification. Then made me wait approx 4 hours in their waiting room to finally resolve the issue with my real insurance company. My entire day was wasted. They are subversive and will attempt to swindle you. read more

Friendly bankers, doesn't charge customer for keeping their money w high rates & OD fees. They're there, just not like a typical bank. Customer becomes part of immediately bc no big corp to force their . Is a smaller bank, can't visit them out of area really read more

Don't go here for loans. Got me 2ce. Horrible refinance appraisal was the same as I bought it for . Neighbors House sold 100k more then they paid for it , oh sorry has to be in 6mts . Smh so they took comps in another city .I put over 100k into my house . Oh it doesn't matter. Bought a boat . Got Preapproval found boat . Private owner . Went in to get check . Hold on there that's not how it works . We need info on sellers the boat . Copy's of titles vins pictures of vin plates . We have to interrogate sellers and they did , they had to send them bunch of stuff . I wouldn't do it . 5 days later smh . We cant give u a check it has to go to their bank . Got boat finally oh no . We have to get titles from their bank and transfer it . They got title. Week later they didn't do nothing with it . I had to call in 7 times and go to bank manager. The Call in's oh we didn't receive it yet (lies). Oh it's here not process yet bc no staff. Should be done by Friday. Said that 2 times . Talked to bank manager was done in 2 days . Was over a month to get loan and title back to even use my boat . Never again . Lol and the Larchmont office parking lot is horrible. Who design that . Should be fired . The 180 turn around go kart track I call it. read more

I purchased a car today from a gentleman who is a member of Seven Seventeen Credit Union. Gave him a cashiers check from Huntington Bank and was told by Huntington that the money will be in his account overnight. Seven Seventeen claims it takes eleven days to verify the check and will not release my money to him dragging out the sale of a car to just short of two weeks. When they DO release my money after holding it for ten days it will be released in two separate increments on separate days. How can a banking system be so far behind the times? I'm not making this up. Their slogan is "See the Difference". Eleven days to transfer money. That's the "difference" folks. I wouldn't believe it if wasn't happening to me. read more

They treat their customers that have good credit great I'm sure. The customers with good credit reap the benefits of being with a credit Union. If you don't have good credit basically it's just like every other bank. Bad credit customers really only get the benefit of having a place for their money to go until they have to pay bills. Also it's basically like your penalized because you use your money that you worked for to pay bills and don't have tons of money just sitting in the bank collecting dust. And they charge you to put your money in your account with monthly fees. I'm actually very disappointed in this bank. Sorry but not sorry thumbs down read more

I was shopping around for the best home equity line of credit and came across this place. I liked the rate they were asking in comparison to other banks or credit unions. I thought about it for a few days and decided to finally apply for a membership. Went through all of the steps and opened a membership account with them for a basic savings account. Today, I received a letter in the mail that they ran my credit and closed my account. My nearly perfect score. I have accounts with two other credit unions and they have not once did a hard pull on my credit. When asked why they did that I was told "we do it so we can see what we can offer out members". I'm not bitter because they closed my account. I'm bitter because they ran my credit when NO WHERE in the application does it say, we are going to do a hard pull on your credit. I will be contacting the better business bureau read more

They are always super helpful and the staff are incredibly friendly. I have my mortgage through SevenSeventeen and they really helped me out in the process of purchasing a home. read more

I always receive nice tellers. My accounts are always correct and the people know you. Love the fast service I receive and the drive thru hours are very good and accommodating. I've been s member for over 25 years. read more

Twice in the past two years, my debit card was compromised and charges made to my account. The CU adjusted the charges but their customer service at the branch leaves much to be desired. The fraud alert phone call told me they had to deactivate my card and to go to my local branch for a new one. The Boardman branch told me I had to go to the Warren office or wait 7-10 days for a new card. I asked for the manager and Kerry Amon repeated that not only couldn't she get a card issued, she was not willing to have the Warren branch do it and mail it out. When I told her that was poor customer service, she laughed at me. COMPLETELY unprofessional! The only advantage local credit unions have over larger banks is their supposed superior customer service. Someone needs to train the staff at this branch as it is seriously lacking. read more