I have to give the evening (from 5-10 pm is my usual time) staff, a man around 30-35 and a lovely lady with a French (maybe French Cdn?) 5 stars for their welcoming and friendly, yet professional and efficient conduct.
However, the staff that seems to be very often on after 11...well, aside from the helpful, mellow Caucasian guy in his 20's, i(also a 5) this after 11 guy is ABSOLUTELY POSITIVELY HORRENDOUS! This guy is seriously ONE of THE WORST, if not THE WORST, employees for Customer Service/Customer Care that I have EVER encountered! He appears to want to turn u into dust with his gaze thru the ever-locked door then when he 'ALLOWS' you to enter a facility where YOU SPEND YOUR MONEY, he straight-up positions himself dead center to wherever u happen to be browsing & has somehow managed to combine glaring at you while you decide with looking like he could NOT imagine a worse hell to be in that working at 711 at night with that dead-eyed gaze of being far more bored than a 9 year old on Summer break!
This unprofessional, unfriendly and angry looking man in his late 30's to early 40's (I'm not certain of his heritage) actually had the gall to not ASK me (which STILL would have been unacceptable) but TELL me to "Hurry up and finish" because he had things had to do as far as chores in the store!!! From what I've surmised, at 1:00 a.m. this guy would STILL be there for approx. 4-5 more hours (don't quote me on that, as I'm simply going by when I last saw my lovely evening crew and when the groovy 20-something friendly guy came on) yet he rushed me out of the store after a mere 6 minutes of perusing under the guise of being pressed for chore time. BTW, it appeared to me the store was in great shape as far as mopping, stocking etc because I POINTEDLY looked after his asininely rude comment.
I was so pissed off that I left with only 2 items, having actually gone in there for convenience GROCERIES as I hadn't been well and couldn't get to a supermarket. So, Mr. Hurry-Up 'n' Finish (I know, I know...That's what SHE said!) YOU cost the Sardis 711 on that ONE occasion at LEAST $30, maybe $40+...for a convenience store at 1:00 that's no small potatoes if it happens on a regular, multiple time/night basis. Hmmmm, me-thinks some Customer Care seminars are needed for AT LEAST ONE of the 711 staff in my area, for if not for this bad apple my little 7 would have scored a STRONG 4 stars, maybe even a 5! Sorry guys, to the rest of the staff! read more