I stayed at this hotel for four nights. Overall, I think some elements of this hotel deserve a 5…read morestar review, but others deserve even less than 4 stars - which is why I have given it an overall rating of four stars.
The hotel in itself is very beautiful, the building in itself and the swimming pools. The swimming pool was NOT heated, even though we could feel warm water coming from some of the jets in the pool, however it was still freezing. The hot tub was warm at most, but after being in the cold pool it was very warm and relaxing. Even though the pool was quite cold, it was very refreshing on the warmer days, and you warmed up immediately. The view was just incredible - especially from the pool. The mini-golf area was gorgeous. I didn't get to play there, but it made for some great photos.
The hotel is also quite far from the city and the beaches - so you will have to pay quite a bit for taxis, especially if they realise you're a tourist.
The pool bar was quite nice but the breakfast was overpriced for what it was. The food itself was quite nice, too much pork in my opinion, but the variety was somewhat limited. It had elements of an english breakfast, but I would have enjoyed more sweet breakfasts as well as a larger variety for what I paid for.
The rooms/apartments were NOT like the pictures on the website, at least mine wasn't. It was alright, at most, but very old fashioned - I didn't feel like I was staying in a hotel in Tenerife, I felt like I had rented out a dodgy apartment. The beds were very very comfortable though, and the balconies were very large and had great views. the bathrooms were quite nice as well - the hotel having provided every product we would need e.g shampoo, body wash and lotion, toothbrushes etc, except for conditioner.
The staff varied. The guys working on the pool bar were very friendly - sometimes a bit too friendly - and the receptionists were mostly very kind. The receptionists all mostly spoke very good english, and all of them were very helpful with all the needs I had. I especially liked one of them and I would have called him out, I just didn't catch his name. What I didn't like about the reception is that one of the receptionists made a very inappropriate comment due to my ethnicity. Her comment was very hurtful, one that stole away both my identity and is a comment that has been used to demean my people for decades, and made it seem like my ethnicity is not real. She said this because the places we are both from are enemies and have been for many years. She spewed hateful propoganda and I was honestly appalled. She did however help us when something very serious happened, and helped resolve the issue and we owe it all to her, which is why I didn't confront her directly.
Overall, I don't think I will be staying in this hotel again. If i come back to Tenerife, I will definitely be booking another hotel and seeing more of the lovely island. If you can get past all of the problems I had, then by all means visit the hotel and enjoy, but me personally, having already been at this hotel, don't need to return again and would rather find another hotel nearer to the beaches.
